Data Center Technician , DCC Communities

Amazon; Indiana (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Amazon is seeking a dedicated professional for their data center operations team, responsible for ensuring seamless service delivery. You will troubleshoot server issues, maintain hardware, and work closely with internal teams to resolve technical problems.

The ideal candidate should have at least 1 year of IT experience, including server troubleshooting, and be willing to work flexible hours including nights and weekends. This position offers a comprehensive understanding of data center operations in a dynamic environment.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Working knowledge of network protocols and troubleshooting.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Perform server rack installations and troubleshoot network issues.
• Contribute to documentation and process improvement initiatives.
• Take ownership of technical issues and drive resolution.

Skills

Computer/server hardware troubleshooting

Network design knowledge

Flexible schedule

Education

High school diploma or equivalent

Associate's degree in relevant field

Job description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key Responsibilities

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serves as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach as required.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely without limitation.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations, covering both night and day shifts.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

A Day in the Life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.

Basic Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Preferred Qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field.
• Experience managing work and priorities through a ticketing system.
• Experience in a data center or other critical environment.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.