Data Center Operations Technician (24/7 Support)

Netrality Data Centers; Chicago (IL); On-site; USD 52,000 - 80,000; Full time

Job summary

Netrality Data Centers seeks a Data Center Technician to maintain and monitor critical infrastructure supporting our colocation clients and tenants. The role involves investigating alerts and following escalation procedures to uphold high-level service and security standards.

You'll join a close-knit team, drive dependable operations, participate in 24/7/365 coverage, and contribute to efficiency initiatives across the enterprise.

Qualifications

• High school diploma required.
• Two years of data center experience or related technical field.
• Certifications or an associate degree in a technical area strongly preferred.
• Fundamental knowledge of data center cooling and power infrastructure a plus.
• Two years of customer service experience required.
• Strong troubleshooting, problem solving, multitasking and organization skills.
• Operate with a 'safety first' mindset and follow emergency procedures.
• Excellent communicator and team player.
• Ability to work cross-functionally and meet hard deadlines.
• Proficiency with Microsoft Office Suite and Adobe Suite.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events; escalate as needed.
• Provide top-tier customer support for local and international clients 24/7/365.
• Process requests via a web-based ticketing system including access, Remote Hand, orders, and logistics.
• Assist with sales orders and facility preparations for new customer environments.
• Perform hourly walkthroughs of the facility to read readings from critical equipment.
• Assist with physical security monitoring using cameras, badges and door alarms.
• Perform rack & stack tasks for customer equipment as required.
• Handle routine tasks including repairs, interconnection orders, and site support.
• Manage customer package deliveries and coordinate resources to resolve issues.
• Assist in deployment strategies and facility expansion planning.

Skills

Troubleshooting

Multitasking

Organization

Communication

Team player

Cross-functional

Self-motivated

Initiative

Integrity

Safety mindset

Education

High School Diploma

2 years Data Center experience

Certifications or technical degree preferred

Tools

Microsoft Office Suite

Adobe Suite

Job description

Netrality Data Centers seeks a Data Center Technician to maintain and monitor critical infrastructure supporting our colocation clients and tenants. The role involves investigating alerts and following escalation procedures to uphold high-level service and security standards.

You'll join a close-knit team, drive dependable operations, participate in 24/7/365 coverage, and contribute to efficiency initiatives across the enterprise.