Data Center Technician |Waukee, IA (Onsite)

US Signal; Des Moines (IA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

Medical/Dental/Vision

401(k) retirement plan

Life Insurance

Wellness incentives

Volunteer time

Business casual dress

Job summary

US Signal is hiring a Data Center Technician for our Waukee, IA data center. This onsite position offers shifts from 7:00 a.m.–7:00 p.m., 7:00 p.m.–7:00 a.m., or an 8-hour flex shift with on-call and after-hours support as needed. Multiple openings exist.

The role requires knowledge of facility systems and IT basics; you will manage work orders via Salesforce, support vendor coordination, and ensure facility uptime according to SLAs. CJIS certification is required within the introductory period.

Qualifications

• Associate's degree or 2+ years of professional telecom/infra experience (electrical, HVAC, fire suppression, security)
• CJIS certification within introductory period of employment
• Valid driver's license and insurance

Responsibilities

• Monitor facility systems (electrical, mechanical, fire safety) to ensure reliability.
• Perform preventive maintenance, troubleshoot equipment, and respond to facility/rack events within SLAs.
• Install/decommission racks; provide remote hands support and customer support.
• Install/test/maintain copper and fiber cabling; follow rack/stack procedures for airflow and cable management.
• Manage work orders via Salesforce; coordinate with vendors/contractors; support customer service requests.
• Oversee physical access control systems and badge issuance for personnel and visitors.
• Follow escalation procedures and incident response plans to ensure uptime and safety.

Skills

Problem Solving

Strategic Thinking

Results Orientation

Initiative

Accountability

Leadership

Business Acumen

Education

Associate's degree or 2+ years telecom/off infrastructure experience

Tools

Salesforce

Microsoft Office

Visio

Project

Job description

Description

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are looking to have a Data Center Technician join our team at our Waukee, IA data center.

This is an onsite role with shift options of 7:00 a.m.–7:00 p.m., 7:00 p.m.–7:00 a.m., or an 8-hour flex shift supporting night coverage on variable days. The role also requires on-call and after-hours support as needed. We are hiring for multiple openings.

Functions/Responsibilities:

• Facility Monitoring: Conduct daily rounds and monitor systems to ensure reliability of electrical, mechanical, and fire safety systems.
• Maintenance & Incident Response: Perform preventive maintenance, troubleshoot equipment issues, and respond to facility and rack-level events within SLAs.
• Hardware & Rack Operations: Install and decommission racks, provide remote hands support, and customer support.
• Cabling & Infrastructure: Install, test, and maintain copper and fiber cabling; execute rack and stack procedures aligned with airflow and cable management standards.
• Work Orders & Vendor Oversight: Manage work orders via Salesforce, coordinate with vendors and contractors, and support customer service requests.
• Access Management: Oversee physical access control systems and badge issuance for employees, contractors, and visitors to ensure secure entry to buildings and restricted areas in compliance with company policies.
• Emergency Procedures: Follow escalation protocols and incident response plans to ensure system uptime and personnel safety.

Requirements

What you bring to the team:

• Facility Systems Knowledge: Experience or willingness to learn electrical, plumbing, HVAC, fire systems, and security equipment, including relevant building codes.
• IT & Software Proficiency: Basic IT networking knowledge and proficiency in Microsoft Office tools (Word, Excel, Outlook, Visio, Project).
• Project & Vendor Management: Ability to manage multiple projects, contractors, and vendors to maintain high standards in data center operations.
• Simplify: Problem Solving, Strategic Thinking
• Find a Way to Win: Results Orientation, Initiative
• Act Like an Owner: Accountability, Leadership, Business Acumen

Education:

• Associate's degree or 2+ Years Professional Experience telecommunications or telecommunications office infrastructure to include electrical, HVAC, fire suppression and security

Required License(s)/Certification(s):

• Must be able to achieve CJIS certification within introductory period of employment.
• Valid driver's license and insurance.

What We Offer:

In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Generous paid time off policy, including vacation, and 10 paid holidays
• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
• 401(k) retirement plan with a generous contribution
• Group Term Life Insurance covered 100% by employer
• Wellness incentive to promote overall employee well-being
• Paid volunteer time
• Business casual dress code

Working Conditions and Physical Demands:

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The anticipated base hourly range for this position is $25.00- $29.00 per hour depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity.