Data Center Technician - 24/7 Global Cloud Ops

Amazon.com; Wilmer (AL); On-site; USD 39,000 - 67,000; Full time

Benefits offered by this job

Remote benefits unavailable

Job summary

Amazon is seeking a Data Center Technician to support server hardware, network troubleshooting, and documentation across multiple data center sites. Responsibilities include rack installations, break-fix, and on-call tasks in a 24/7 environment, with travel between locations as needed.

The role emphasizes collaboration with engineers and vendors, prioritizing safety, operational excellence, and efficient incident response while maintaining site documentation and training new team members.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school diploma or equivalent.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations and hardware break-fix, troubleshoot network issues, and respond to incidents.
• Serve as primary contact with engineers, vendors, and contractors.
• On-call duties and participate in maintenance and change management.

Skills

Hardware troubleshooting

Network troubleshooting

Documentation

Ticketing system

Shift work

Travel readiness

Education

High school diploma

Associate's degree in CS/Networking

Tools

Ticketing system

Job description

Amazon is seeking a Data Center Technician to support server hardware, network troubleshooting, and documentation across multiple data center sites. Responsibilities include rack installations, break-fix, and on-call tasks in a 24/7 environment, with travel between locations as needed.

The role emphasizes collaboration with engineers and vendors, prioritizing safety, operational excellence, and efficient incident response while maintaining site documentation and training new team members.