Data Center Technician

Jobtailor; Roseville (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor seeks a detail-oriented facilities/customer service support associate in California. You will handle access control tasks, assist with badge processing, and support customers and users in a fast-paced data center environment.

Responsibilities include configuring access control, maintaining accurate inventories, and logging maintenance activities. Strong customer service and organizational skills are essential for success in this role.

Qualifications

• Excellent customer service skills and professional communication.
• Ability to handle requests, escalate issues appropriately, and maintain a positive customer experience.
• Familiarity with access control processes, badge processing, and facilities operations.

Responsibilities

• Support user requests, assist with facility escort, and address problems to ensure quality customer service.
• Configure access control and support badge processing activities.
• Maintain hardware and software inventory and related maintenance logs.

Skills

Customer service

Access control

Tools

MS Word

MS Excel

MS Visio

MS Outlook

Windows

Job description

Responsibilities

• Support user requests, facility escort, and expand problems to ensure customer service
• Configure access control and support badge processing activities
• Maintain hardware and software inventory and maintenance logs

Requirements

• Must be knowledgeable with MS Programs such as Word, Excel, Visio, Outlook, and Windows
• Perform facility audits, inspections and capture critical information of data center equipment and fire/life equipment
• Strong customer service skills

Core Competencies

Demonstrates expertise in customer service and facility management, with a strong focus on access control configuration and maintenance of hardware and software inventories. Proficient in conducting audits and inspections to ensure compliance and operational efficiency.