Data Center Technician

Alliedonesource; Chicago (IL); On-site; USD 58,000 - 62,000; Full time

Job summary

Alliedonesource is seeking a Data Center Support Technician to ensure uptime of our infrastructure. You will support local and international colocation clients, handle requests via a ticketing system, and perform facility inspections to guarantee proper operation.

Ideal candidates have a High School Diploma or technical associate degree, strong troubleshooting skills, and proficiency with Microsoft Office and Adobe Suite. Shift is Mon-Fri 2:00 PM-10:00 PM with rotating on-call.

Qualifications

• 2 years of experience in data centers or a related technical field.
• Strong interpersonal and communication skills with clients and team members.
• Experience in customer service and handling requests via ticketing systems.
• Ability to troubleshoot and multitask while maintaining safety-focused practices.
• Proficiency in Microsoft Office and Adobe Suite; willingness to work with a team or independently.

Responsibilities

• Provide customer support to local and international colocation clients via web-based ticketing system for access requests, troubleshooting, and order processing.
• Perform facility walkthroughs, monitor critical electrical and mechanical equipment, and log readings for proper operation.
• Assist with customer deployments and facility expansions, including sales orders and rack & stack tasks.
• Support with physical security monitoring, access control, and handling client deliveries (receiving, storage, shipping).
• Maintain detailed records of facility activities, incident logs, inventory, and maintenance events, ensuring professional interactions with customers and contractors.

Skills

Customer service

Interpersonal skills

Troubleshooting

Multitasking

Communication

Education

High School Diploma

Associate degree in a technical area preferred

Industry certifications

Tools

Microsoft Office

Adobe Suite

Job description

Join our dynamic team as a Data Center Support Technician and play a critical role in ensuring the uptime and efficiency of our state-of-the-art infrastructure. In this fast-paced environment, you'll maintain top-tier equipment, solve complex challenges, and support vital services. If you're detail-oriented, tech-savvy, and ready for career growth in a rapidly evolving industry, we want you on board. Be a part of powering the digital world with us!

Duties:

• Provide exceptional customer support to both local and international colocation clients, handling requests via a web-based ticketing system for services like access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting critical electrical and mechanical equipment, and logging readings to ensure proper operation and facility conditions.
• Support customer deployments and facility expansions, including executing sales orders, preparing new customer environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, managing access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of all facility activities, including incident logs, inventory management, and maintenance events, while ensuring professional, ethical interactions with customers, contractors, and colleagues.

Requirements :

• High School Diploma required; 2 years of experience in data centers or a related technical field. Industry certifications or an associate degree in a technical area are preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of experience in customer service, with strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Strong troubleshooting, organizational, and multitasking abilities, with the capacity to manage multiple tasks and meet deadlines.
• Skilled in Microsoft Office Suite and Adobe Suite, with a commitment to maintaining a safety-first approach in all tasks and the ability to work independently or as part of a team.
• Shift: Monday-Friday 2:00 PM-10:00 PM; rotating on-call schedule every 3-4 weeks

Salary: $58,000-$62,000

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