Data Center Technician

Alliedonesource; Indianapolis (IN); On-site; USD 52,000 - 54,000; Full time

Job summary

Alliedonesource is seeking a Data Center Support Technician to maintain critical infrastructure, support customer deployments, and manage facility activities in a fast-paced data center environment.

The role emphasizes customer service, troubleshooting, and coordination of rack & stack tasks, with a Monday–Friday day shift and rotating on-call responsibilities.

Qualifications

• High School Diploma required; 2 years of data center or related technical field experience preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of customer service experience with strong interpersonal skills.
• Strong troubleshooting, organizational, and multitasking abilities.
• Proficiency in MS Office and Adobe Suite; safety-first approach.
• Shift: Monday-Friday 8:00 AM-4:00 PM; rotating on-call every 3-4 weeks.

Responsibilities

• Provide exceptional customer support to local and international colocation clients via a web-based ticketing system for access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting electrical and mechanical equipment, logging readings to ensure proper operation.
• Support deployments and facility expansions, including executing sales orders, preparing new environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of facility activities, including incident logs, inventory management, and maintenance events, with professional interactions.

Skills

Customer service

Interpersonal skills

Troubleshooting

Multitasking

Teamwork

Communication

Education

High School Diploma

Associate degree preferred

Certifications preferred

Tools

Microsoft Office Suite

Adobe Suite

Job description

Join our dynamic team as aData Center Support Technician and play a critical role in ensuring the uptime and efficiency of our state‑of‑the‑art infrastructure. In this fast‑paced environment, you’ll maintain top‑tier equipment, solve complex challenges, and support vital services. If you’re detail‑oriented, tech‑savvy, and ready for career growth in a rapidly evolving industry, we want you on board. Be a part of powering the digital world with us!

Duties

• Provide exceptional customer support to both local and international colocation clients, handling requests via a web-based ticketing system for services like access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting critical electrical and mechanical equipment, and logging readings to ensure proper operation and facility conditions.
• Support customer deployments and facility expansions, including executing sales orders, preparing new customer environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, managing access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of all facility activities, including incident logs, inventory management, and maintenance events, while ensuring professional, ethical interactions with customers, contractors, and colleagues.

Requirements

• High School Diploma required; 2 years of experience in data centers or a related technical field. Industry certifications or an associate degree in a technical area are preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of experience in customer service, with strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Strong troubleshooting, organizational, and multitasking abilities, with the capacity to manage multiple tasks and meet deadlines.
• Skilled in Microsoft Office Suite and Adobe Suite, with a commitment to maintaining a safety‑first approach in all tasks and the ability to work independently or as part of a team.
• Shift:Monday-Friday 8:00 AM-4:00 PM; rotating on-call schedule every 3-4 weeks

Salary

$52,000-$54,000

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