Technical Field Engineer - Dell experience - Local area travel

PGTEK; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PPO health plan

Vision insurance

Dental insurance

Life insurance

Disability insurance

Critical Illness insurance

401(k) plan

Pet insurance discount

Employee Assistance Program

Paid time off

Holidays

Education Assistance

Job summary

PGTEK is seeking Onsite Field Engineers to provide on-site maintenance and break/fix services for Dell ISG Storage solutions at customer sites around the Chicago metro area. You will cover defined service locations, travel within the greater Chicago area, and support enterprise customers to ensure uptime of mission-critical systems.

The role requires a Bachelor’s degree with 2+ years of experience (or an advanced degree with no prior experience), willingness to pursue additional Dell

Qualifications

• Bachelor’s degree with 2+ years of professional experience, or an advanced degree with no prior experience.
• Hands-on experience with Dell ISG Storage solutions (DataDomain, PowerScale, VxRail).
• Willingness to pursue advanced certifications (SABA Level 5) over time.

Responsibilities

• Onsite technical support and maintenance for Dell ISG Storage products at customer sites.
• Collaborate with SMEs to resolve complex issues and ensure customer satisfaction.
• Interpret needs, provide timely resolutions, and support 24x7 operations with shift flexibility.

Skills

Onsite support

Travel within service area

Customer interaction

Education

Bachelor’s degree

Advanced degree (no experience)

Tools

Dell ISG Storage

SABA certification pursuit

Job description

We are seeking skilled and experienced Onsite Field Engineers to provide on-site maintenance and break/fix services for Dell-specific solutions at customer sites. These engineers will play a critical role in supporting enterprise customers, ensuring uptime and optimal performance of mission-critical systems.

Each engineer will be assigned to one market (Atlanta, Chicago, or Columbus, OH) and cover customer locations within a defined service area radius.

You must reside within the greater Chicago area and you must be comfortable traveling around the metro area to provide support at various customer sites. This will mostly be 1st shift (8am-5pm) but will also include occasional 2nd shift work (4pm-12am) with some overnight potential as well. Mostly 1st shift though.

Responsibilities

Onsite Technical Support

• Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
• Provide technical and administrative support directly to customers
• Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.

Collaboration & Escalation

• Partner with subject matter experts to resolve complex technical problems.
• Apply troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
• Escalate when necessary, while maintaining ownership of customer satisfaction.

Problem Solving

• Work on issues of moderate scope requiring varied analysis.
• Apply judgment within defined procedures to determine the best course of action.
• Contribute to investigations and provide recommendations for long-term solutions.

• Bachelor’s degree with2+ years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
• Prior hands-on experience with Dell ISG Storage solutions, including:
  • DataDomain
  • PowerScale
  • VxRail (SABA Level 3 minimum training required)
• Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
• Additional product training expected for ECS, PMAX/VMAX (SABA Levels 2–5) and other Dell ISG Storage platforms as needed.
• Must possess reliable personal transportation.
• Ability to travel within assigned service area (mileage averages will be provided).

Work Schedule & Flexibility

• Support of 24x7 business operations with schedule flexibility required.
• Engineers must be available for various shifts, including:
  • Day Shift: 8:00 AM – 4:00 PM
  • Evening Shift: 4:00 PM – 12:00 AM
  • Overnight Shift: 12:00 AM – 8:00 AM

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date.

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
• Vision plan
• Dental insurance with the base dental plan option paid for by PGTEK
• Life insurance
• Short-term disability and long-term disability
• Critical Illness insurance
• Matching 401(k) plan
• Discount on pet insurance through ASPCA Pet Insurance
• Employee Assistance Program at no cost to all employees
• Generous amount of PTO and Holidays
• Education Assistance Program after 12 months of employment

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans