Data Center Tech Analyst - On-Site in Tampa

Knology, Data Center Services; Tampa (FL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

WOW! in Tampa is seeking a Tier II Telecommunications Support specialist to provide advanced technical help for WOW! Business services, including VoIP, hosted VoIP, SIP, and cloud services, in our in-office Tampa Data Center.

You will troubleshoot, coordinate with teams, gather data, monitor core data center systems, and document issues in our ticketing system. A high school diploma and 2 years in telecom or call-center tech support are required; CCENT/Network+ are a plus.

Qualifications

• 2 years experience in telecom or technical support in a call center.
• CCENT or Network+ certifications preferred but not required.
• Knowledge of TCP/IP, DNS, DHCP and LAN/WAN basics.
• Familiar with VoIP, SIP and telephony concepts.
• Detail-oriented with strong analytical skills.
• Willing to work 24/7 shifts and on-call rotations.

Responsibilities

• Provide second-level advanced support for WOW! Business services (VoIP, Hosted VoIP, SIP, cloud services).
• Coordinate with customers, network admins, vendors and technicians to resolve issues.
• Gather data and prepare reports to measure service and support effectiveness.
• Respond to trouble tickets and calls, documenting required information for analysis.
• Monitor Data Center systems (Security, Power, HVAC) and provide Hands & Feet support.
• Document issues/solutions in ticketing or billing systems.
• Assist with testing, certification and implementation of new products.

Skills

2+ years telecom

Networking knowledge

VoIP experience

Troubleshooting

Active listening

Communication skills

Ability to multi-task

Education

High school diploma

Tools

Billing software basics

CLI access tools

Job description

WOW! in Tampa is seeking a Tier II Telecommunications Support specialist to provide advanced technical help for WOW! Business services, including VoIP, hosted VoIP, SIP, and cloud services, in our in-office Tampa Data Center.

You will troubleshoot, coordinate with teams, gather data, monitor core data center systems, and document issues in our ticketing system. A high school diploma and 2 years in telecom or call-center tech support are required; CCENT/Network+ are a plus.