Data Center Support Technician — 2nd Shift (Mon–Fri 2–10)

Alliedonesource; Chicago (IL); On-site; USD 58,000 - 62,000; Full time

Job summary

Alliedonesource is seeking a Data Center Support Technician to ensure uptime of our infrastructure. You will support local and international colocation clients, handle requests via a ticketing system, and perform facility inspections to guarantee proper operation.

Ideal candidates have a High School Diploma or technical associate degree, strong troubleshooting skills, and proficiency with Microsoft Office and Adobe Suite. Shift is Mon-Fri 2:00 PM-10:00 PM with rotating on-call.

Qualifications

• 2 years of experience in data centers or a related technical field.
• Strong interpersonal and communication skills with clients and team members.
• Experience in customer service and handling requests via ticketing systems.
• Ability to troubleshoot and multitask while maintaining safety-focused practices.
• Proficiency in Microsoft Office and Adobe Suite; willingness to work with a team or independently.

Responsibilities

• Provide customer support to local and international colocation clients via web-based ticketing system for access requests, troubleshooting, and order processing.
• Perform facility walkthroughs, monitor critical electrical and mechanical equipment, and log readings for proper operation.
• Assist with customer deployments and facility expansions, including sales orders and rack & stack tasks.
• Support with physical security monitoring, access control, and handling client deliveries (receiving, storage, shipping).
• Maintain detailed records of facility activities, incident logs, inventory, and maintenance events, ensuring professional interactions with customers and contractors.

Skills

Customer service

Interpersonal skills

Troubleshooting

Multitasking

Communication

Education

High School Diploma

Associate degree in a technical area preferred

Industry certifications

Tools

Microsoft Office

Adobe Suite

Job description

Alliedonesource is seeking a Data Center Support Technician to ensure uptime of our infrastructure. You will support local and international colocation clients, handle requests via a ticketing system, and perform facility inspections to guarantee proper operation.

Ideal candidates have a High School Diploma or technical associate degree, strong troubleshooting skills, and proficiency with Microsoft Office and Adobe Suite. Shift is Mon-Fri 2:00 PM-10:00 PM with rotating on-call.