Data Center Solutions Engineer/Technician

1rti; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Job summary

1rti seeks a Data Center Solutions Engineer/Technician to support account managers in data center infrastructure, storage, virtualization, hybrid cloud, cybersecurity, AI infrastructure, and data protection initiatives.

You will implement equipment installation plans, troubleshoot issues, and provide on-site or remote client support for networks, routers, switches, and servers. Travel up to 50% may be required.

Qualifications

• 1 year in field service support role for hardware and networking equipment.
• 3+ years in network architecture and deployment is highly desired.
• Ability to present to technical and non-technical stakeholders.
• Willingness to travel up to 50% (in-state and out-of-state).
• Valid driver’s license and clean driving record required.

Responsibilities

• Provide onsite and remote client support for networks, routers, switches, and servers.
• Conduct customer discovery to understand requirements and objectives.
• Design and implement solution architectures for virtualization, DR, hybrid cloud, data center consolidation, AI infrastructure, and cybersecurity.
• Create technical designs, BOMs, scopes of work, and supporting docs.
• Deliver executive briefings, demos, and POCs; build trusted advisor relationships with IT leadership.

Skills

Network architecture

Stakeholder communication

Travel readiness

Field service support

Public speaking

Education

Bachelor’s degree or equivalent

Job description

Description

The Data Center Solutions Engineer/Technician serves as the primary technical resource supporting account managers and strategic sales initiatives focused on data center infrastructure, storage, virtualization, hybrid cloud, cybersecurity, AI infrastructure, and data protection solutions. This position is also responsible for implementing equipment installation plans based on the Network Administrator's specifications, maintaining each component of the network, and troubleshooting issues.

What You’ll Be Doing:

• Providing onsite and/or remote client support, including hardware and networking support for customers’ networks, routers, switches, and servers.
• Conducting customer discovery meetings to understand business requirements, infrastructure challenges, growth plans, and technology objectives.
• Provide strategic guidance for infrastructure modernization, lifecycle planning, and technology roadmaps.
• Designing and implementing solution architectures and recommendations for:
• Virtualization environments
• Backup and disaster recovery solutions
• Hybrid cloud deployments
• Data center consolidation projects
• AI infrastructure
• Cybersecurity
• Business continuity initiatives
• Creating technical designs, diagrams, BOMs (Bills of Materials), scopes of work, and supporting documentation.
• Delivering executive presentations, demonstrations, Proofs of Concept (POCs), and technical briefings.
• Providing strategic guidance on infrastructure modernization, storage optimization, hybrid cloud adoption, and data protection initiatives.
• Building trusted advisor relationships with customer’s IT leadership and executive stakeholders.
• Maintaining current technical certifications.
• Performing other related duties, as assigned.

Requirements

What You’ll Need:

• Bachelor’s degree or equivalent experience in computer engineering, computer science, or related field is preferred.
• 1 year in field service support role supporting a variety of hardware and networking equipment.
• 3+ years' experience in network architecture and deployment is highly desired.
• Ability to present to both technical and non-technical stakeholders.
• Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays.
• Must have an exceptional driving record and have a valid driver’s license.
• Must be able to pass drug screening and background check.
• Must have the ability to move equipment weighing up to 50 lbs.
• Must be able to climb ladders and be comfortable working at heights of 3 to 40 ft.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.