Data Center Solutions Engineer/Technician

Riverside Technologies Inc; North Sioux City (SD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Paid holidays

Generous PTO

Job summary

Riverside Technologies Inc. is seeking a Data Center Solutions Engineer/Technician to support account managers with data center infrastructure, storage, virtualization, hybrid cloud, cybersecurity, AI infrastructure, and data protection solutions.

The role includes implementing installation plans, maintaining hardware, and troubleshooting issues. You will conduct customer discovery, design solution architectures, and deliver presentations and POCs to executives.

Qualifications

• Bachelor’s degree or equivalent experience in computer engineering, computer science, or related field is preferred.
• 1 year in field service support role supporting hardware and networking equipment.
• 3+ years' experience in network architecture and deployment is highly desired.
• Ability to present to both technical and non-technical stakeholders.
• Ability to travel up to 50%, including overnight stays.
• Must have valid driver’s license and pass drug screening & background check.
• Able to move equipment up to 50 lbs and climb ladders/work at heights.

Responsibilities

• Provide onsite and/or remote hardware and networking support for customers’ networks, routers, switches, and servers.
• Conduct customer discovery meetings to understand infrastructure challenges and objectives.
• Offer strategic guidance for modernization, lifecycle planning, and technology roadmaps.
• Design and implement architectures for virtualization, backups, hybrid cloud, and data center projects.
• Create technical designs, BOMs, scopes of work, and supporting documentation.
• Deliver executive presentations, demos, and proofs of concept to stakeholders.

Skills

Field service

Network architecture

Stakeholder communication

Travel readiness

Driver's license

Education

Bachelor’s degree or equivalent experience

Tools

Routers and switches

Servers

Networking hardware

Job description

Description

The Data Center Solutions Engineer/Technician serves as the primary technical resource supporting account managers and strategic sales initiatives focused on data center infrastructure, storage, virtualization, hybrid cloud, cybersecurity, AI infrastructure, and data protection solutions. This position is also responsible for implementing equipment installation plans based on the Network Administrator's specifications, maintaining each component of the network, and troubleshooting issues.

What You’ll Be Doing:

• Providing onsite and/or remote client support, including hardware and networking support for customers’ networks, routers, switches, and servers.
• Conducting customer discovery meetings to understand business requirements, infrastructure challenges, growth plans, and technology objectives.
• Provide strategic guidance for infrastructure modernization, lifecycle planning, and technology roadmaps.
• Designing and implementing solution architectures and recommendations for:
• Virtualization environments
• Backup and disaster recovery solutions
• Hybrid cloud deployments
• Data center consolidation projects
• AI infrastructure
• Cybersecurity
• Business continuity initiatives
• Creating technical designs, diagrams, BOMs (Bills of Materials), scopes of work, and supporting documentation.
• Delivering executive presentations, demonstrations, Proofs of Concept (POCs), and technical briefings.
• Providing strategic guidance on infrastructure modernization, storage optimization, hybrid cloud adoption, and data protection initiatives.
• Building trusted advisor relationships with customer’s IT leadership and executive stakeholders.
• Maintaining current technical certifications.
• Performing other related duties, as assigned.

Requirements

What You’ll Need:

• Bachelor’s degree or equivalent experience in computer engineering, computer science, or related field is preferred.
• 1 year in field service support role supporting a variety of hardware and networking equipment.
• 3+ years' experience in network architecture and deployment is highly desired.
• Ability to present to both technical and non-technical stakeholders.
• Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays.
• Must have an exceptional driving record and have a valid driver’s license.
• Must be able to pass drug screening and background check.
• Must have the ability to move equipment weighing up to 50 lbs.
• Must be able to climb ladders and be comfortable working at heights of 3 to 40 ft.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.