Data Center Performance & Optimization Lead

Cushman & Wakefield; United States; Remote; USD 110,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

Cushman & Wakefield seeks a Performance Manager to lead operational performance management for mission-critical data center operations. You will develop KPIs, scorecards, and dashboards, and partner with Site Operations, Engineering, Maintenance, Reliability, IT Operations, and Business Operations to improve service delivery and efficiency.

The role emphasizes data-driven decision making, continuous improvement, and collaboration across multiple teams to align with client performance objectives

Qualifications

• 8+ years of experience in data center operations, critical facilities, or equivalent.
• Experience developing and managing KPIs, performance dashboards, and reporting programs.
• Strong knowledge of data center operations, maintenance, asset management, and SLA delivery.

Responsibilities

• Lead operational performance management programs for mission-critical data center operations.
• Establish and manage KPIs for asset performance, maintenance effectiveness, and SLA achievement.
• Develop scorecards, dashboards, and reporting to show performance trends.
• Monitor SLA performance and address service delivery gaps with operations teams.
• Analyze asset data to identify reliability risks and maintenance opportunities.
• Drive continuous improvement for reliability, efficiency, and customer satisfaction.
• Coordinate performance reporting for governance meetings and executive reviews.

Skills

KPIs

Dashboard development

Data analysis

Reporting

Cross-functional collaboration

SLA governance

Education

Bachelor's degree (preferred)

Job description

Cushman & Wakefield seeks a Performance Manager to lead operational performance management for mission-critical data center operations. You will develop KPIs, scorecards, and dashboards, and partner with Site Operations, Engineering, Maintenance, Reliability, IT Operations, and Business Operations to improve service delivery and efficiency.

The role emphasizes data-driven decision making, continuous improvement, and collaboration across multiple teams to align with client performance objectives