Data Center Performance Lead

Cushman & Wakefield; Creve Coeur (MO); On-site; USD 110,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plan

Life and disability insurance

Paid time off

Job summary

Cushman & Wakefield is seeking a Performance Manager to lead operational performance management across mission-critical data center operations. The role focuses on establishing KPIs, dashboards, and reporting programs to improve reliability, efficiency, and customer satisfaction.

The position collaborates with Site Operations, Engineering, Maintenance, Reliability, IT, and Business Operations to drive data-driven decisions and continuous improvement initiatives.

Qualifications

• 8+ years of experience in data center operations or similar mission-critical environments.
• Experience developing KPIs, scorecards, and dashboards.
• Strong knowledge of data center operations, maintenance, reliability, and SLA-based delivery.
• Proven ability to lead continuous improvement and performance optimization.
• Excellent communication, stakeholder engagement, and cross-functional coordination.
• Bachelor's degree preferred; related certifications are a plus.

Responsibilities

• Lead operational performance management programs for mission-critical data center operations.
• Establish and manage KPIs for asset performance, maintenance, reliability, and SLA achievement.
• Develop portfolio scorecards, dashboards, and reporting programs for visibility into trends.
• Monitor SLA performance and partner with teams to address delivery gaps.
• Collaborate with Reliability Engineering and Maintenance to improve equipment performance.
• Lead performance reviews on operational effectiveness and service delivery outcomes.
• Coordinate performance reporting for client governance meetings and exec presentations.

Skills

KPIs development

Data analytics

SLA governance

Performance management

Continuous improvement

Cross-functional coordination

Education

Bachelor's degree preferred

Tools

CMMS

BI tools

Reporting platforms

Job description

Cushman & Wakefield is seeking a Performance Manager to lead operational performance management across mission-critical data center operations. The role focuses on establishing KPIs, dashboards, and reporting programs to improve reliability, efficiency, and customer satisfaction.

The position collaborates with Site Operations, Engineering, Maintenance, Reliability, IT, and Business Operations to drive data-driven decisions and continuous improvement initiatives.