Performance Manager
Cushman & Wakefield U.S., Inc.
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Benefits offered by this job
Job summary
Cushman & Wakefield seeks a Performance Manager to lead operational performance management for mission-critical data center operations. You will develop KPIs, scorecards, and dashboards, and partner with Site Operations, Engineering, Maintenance, Reliability, IT Operations, and Business Operations to improve service delivery and efficiency.
The role emphasizes data-driven decision making, continuous improvement, and collaboration across multiple teams to align with client performance objectives
Qualifications
- 8+ years of experience in data center operations, critical facilities, or equivalent.
- Experience developing and managing KPIs, performance dashboards, and reporting programs.
- Strong knowledge of data center operations, maintenance, asset management, and SLA delivery.
Responsibilities
- Lead operational performance management programs for mission-critical data center operations.
- Establish and manage KPIs for asset performance, maintenance effectiveness, and SLA achievement.
- Develop scorecards, dashboards, and reporting to show performance trends.
- Monitor SLA performance and address service delivery gaps with operations teams.
- Analyze asset data to identify reliability risks and maintenance opportunities.
- Drive continuous improvement for reliability, efficiency, and customer satisfaction.
- Coordinate performance reporting for governance meetings and executive reviews.
Skills
Education
Job description
Performance Manager
The Performance Manager leads operational performance management, asset performance analytics, SLA governance, and continuous improvement programs supporting mission-critical data center operations. This role is responsible for establishing performance measurement frameworks, managing operational scorecards, analyzing asset and maintenance performance trends, and ensuring alignment with Cushman & Wakefield data center operational standards and client performance objectives. The Performance Manager partners with Site Operations, Engineering, Maintenance, Reliability, IT Operations, and Business Operations teams to improve service delivery, operational efficiency, reliability, compliance, and customer satisfaction through data-driven decision making and innovation initiatives.
- Lead operational performance management programs supporting mission-critical data center operations.
- Establish and manage KPIs for asset performance, maintenance effectiveness, operational reliability, SLA achievement, compliance, and customer satisfaction.
- Develop portfolio performance scorecards, dashboards, and reporting programs that provide visibility into operational performance trends.
- Monitor SLA performance and partner with operational teams to identify, address, and prevent service delivery gaps.
- Analyze asset performance data to identify reliability risks, recurring failures, maintenance opportunities, and lifecycle planning requirements.
- Partner with Reliability Engineering and Maintenance teams to improve equipment performance, asset utilization, and operational resilience.
- Lead performance reviews focused on operational effectiveness, maintenance execution, work management, and service delivery outcomes.
- Establish benchmarking programs that compare site performance against organizational standards, contractual requirements, and operational objectives.
- Drive continuous improvement initiatives that strengthen reliability, efficiency, productivity, and customer experience.
- Identify performance trends, operational risks, and improvement opportunities through data analysis and operational assessments.
- Develop performance metrics that support workforce effectiveness, operational maturity, and business objectives.
- Partner with Site Operations leadership to improve KPI performance and support achievement of operational targets.
- Support incident review programs through trend analysis, performance reporting, and corrective action validation.
- Coordinate performance reporting for client governance meetings, operational reviews, and executive leadership presentations.
- Promote innovation programs that improve operational efficiency, asset reliability, maintenance effectiveness, and service delivery performance.
- Support development of data-driven strategies that enhance operational performance and reduce business risk.
- Ensure consistency and accuracy of performance reporting, operational metrics, and management dashboards.
- Collaborate with Quality, Compliance, Reliability, Engineering, and IT Operations teams to align performance goals and improvement initiatives.
- Maintain performance measurement processes that support operational excellence and continuous improvement programs.
- Drive a culture of accountability, innovation, data-driven decision making, and operational excellence.
- 8+ years of experience in data center operations, critical facilities, operational performance management, reliability, maintenance, analytics, or a comparable mission-critical environment.
- Demonstrated experience developing and managing KPIs, operational scorecards, performance dashboards, and reporting programs.
- Strong knowledge of data center operations, maintenance programs, asset management, reliability principles, and SLA-based service delivery.
- Experience analyzing asset performance, operational trends, maintenance effectiveness, and service delivery performance.
- Proven ability to lead continuous improvement programs and performance optimization initiatives.
- Strong analytical, organizational, problem-solving, and data interpretation skills.
- Experience supporting executive reporting, client governance reviews, and operational performance assessments.
- Excellent communication, stakeholder engagement, and cross-functional coordination skills.
- Experience with CMMS, data analytics, reporting platforms, and business intelligence tools preferred.
- Bachelor's degree preferred.
- Relevant certifications in operations, reliability, analytics, or continuous improvement are preferred.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
The compensation for the position is: $ 110,068.20 - $129,492.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally ...
The compensation for the position is: $ 110,068.20 - $129,492.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com
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