Data Center Order Success Lead — Hybrid/Remote

IMI

Dallas (TX)

Hybrid

USD 85,000 - 120,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health plans with multiple options

401K with matching

Maternity leave (14 weeks)

Paternity leave (4 weeks)

Employee Resource Groups

PTO and holidays

Catalyst program for development

Health Savings Account (HSA)

Telemedicine & wellness programs

Disability & life insurance

Stock Purchase Plan

Job summary

IMI plc is seeking a Customer Care Lead for Data Center Order Success. This role acts as the SPOC for data center orders after sale, coordinating requirements, manufacturing status, logistics, and post-delivery support.

You will partner with sales, engineering, product management, and logistics to ensure accurate information, timely delivery, and high-quality customer service. The role requires a minimum of 3 years in the data center sector, strong communication skills, and proficiency with

Qualifications

Bachelor’s degree in Business Administration, Supply Chain, Operations, Engineering, Construction Management, or a related field preferred.
Minimum 3 years of experience in the data center industry.
Experience in customer care, order management, procurement support, manufacturing coordination, project logistics, technical products, or mission-critical facility delivery.
Working knowledge of data center procurement cycles, site delivery constraints, commissioning sensitivity, OEM expectations, distributor workflows, and lead-time communication.
Ability to coordinate technical and commercial details across customers, sales, application engineering, product management, manufacturing, logistics, and quality.
Strong discipline with ERP, CRM, order tracking, Excel, dashboards, and structured status reporting.
Clear written and verbal communication with strong follow-through, professional judgment, and ownership under time pressure.
Ability to balance customer urgency with manufacturing reality while communicating facts clearly and without ambiguity.

Responsibilities

Serve as the primary customer care contact for IMI data center orders after the sale.
Validate order requirements before release, including customer specifications, ship-to requirements, documentation needs, OEM instructions, distributor requirements, and customer-critical delivery dates.
Coordinate across sales, application engineering, product management, manufacturing, logistics, quality, and customer teams to keep orders moving with clear ownership.
Track order progress through planning, production, testing, staging, shipment, delivery, and post-delivery follow-up.
Provide proactive customer updates before risks become escalations.
Surface order risks early, align the right internal owners, and close the loop with customers until issues are resolved.
Confirm post-delivery needs, including documentation completeness, installation readiness, open questions, field issues, replacement needs, and lessons learned.