Data Center Order Success Lead

IMI; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401K plan

Maternity leave

Paternity leave

Employee Resource Groups

PTO

HSA contributions

Disability & life insurance

Stock purchase plan

Job summary

IMI plc is seeking a Customer Care Lead for Data Center Order Success in Dallas. You will own the customer care experience from order release through manufacturing, delivery, and post-delivery support, coordinating across sales, engineering, manufacturing, logistics, and quality.

The role requires a background in data center projects, strong ERP/CRM proficiency, and the ability to manage complex timelines with clear communication and ownership under time pressure.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Operations, Engineering, Construction Management, or a related field preferred.
• Minimum 3 years of experience in the data center industry.
• Experience in customer care, order management, procurement support, manufacturing coordination, project logistics, technical products, or mission-critical facility delivery.
• Working knowledge of data center procurement cycles, site delivery constraints, commissioning sensitivity, OEM expectations, distributor workflows, and lead-time communication.
• Ability to coordinate technical and commercial details across customers, sales, application engineering, product management, manufacturing, logistics, and quality.
• Strong discipline with ERP, CRM, order tracking, Excel, dashboards, and structured status reporting.
• Clear written and verbal communication with strong follow-through, professional judgment, and ownership under time pressure.
• Ability to balance customer urgency with manufacturing reality while communicating facts clearly and without ambiguity.

Responsibilities

• Serve as the primary customer care contact for IMI data center orders after the sale.
• Validate order requirements before release, including customer specifications, ship-to requirements, documentation needs, OEM instructions, distributor requirements, and customer-critical delivery dates.
• Coordinate across sales, application engineering, product management, manufacturing, logistics, quality, and customer teams to keep orders moving with clear ownership.
• Track order progress through planning, production, testing, staging, shipment, delivery, and post-delivery follow-up.
• Provide proactive customer updates before risks become escalations.
• Surface order risks early, align the right internal owners, and close the loop with customers until issues are resolved.
• Confirm post-delivery needs, including documentation completeness, installation readiness, open questions, field issues, replacement needs, and lessons learned.

Skills

ERP

CRM

Excel

Dashboards

Education

Bachelor's degree in a relevant field

Tools

CRM system

Order tracking system

Job description

IMI plc is seeking a Customer Care Lead for Data Center Order Success in Dallas. You will own the customer care experience from order release through manufacturing, delivery, and post-delivery support, coordinating across sales, engineering, manufacturing, logistics, and quality.

The role requires a background in data center projects, strong ERP/CRM proficiency, and the ability to manage complex timelines with clear communication and ownership under time pressure.