Hybrid/Remote Data Center Order Lead

IMI Climate Control; Dallas (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plans

401(k) plan with match

Maternity leave

Paternity leave

Career development

Job summary

IMI plc, a global engineering leader, seeks a Customer Care Lead for Data Center Order Success. You will own the customer care experience from order release through manufacturing, delivery, and post-delivery support, acting as the SPOC for data center orders and delivering accurate information and 5-star service.

This hybrid/remote role requires a Bachelor’s degree in a related field and at least 3 years in the data center industry, plus experience with ERP/CRM, order tracking, documentation,

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum 3 years in the data center industry.
• Experience in customer care, order management, and procurement support.
• Strong cross-functional coordination and clear communication skills.

Responsibilities

• Serve as the primary customer care contact for IMI data center orders after the sale.
• Validate order requirements before release, including specs, ship-to details, docs, OEM/distributor requirements, and delivery dates.
• Coordinate across sales, engineering, product management, manufacturing, logistics, quality, and customer teams to keep orders moving.
• Track order progress through planning, production, testing, staging, shipment, delivery, and post‑delivery follow‑up.
• Provide proactive customer updates to prevent escalations.
• Surface order risks early and align internal owners to resolve issues with customers.
• Confirm post‑delivery needs and lessons learned.

Skills

Customer care

Order management

Procurement support

Manufacturing coordination

Project logistics

Data center knowledge

ERP proficiency

CRM proficiency

Excel

Dashboards

Education

Bachelor's degree in related field

Tools

ERP

CRM

Order tracking

Excel

Dashboards

Job description

IMI plc, a global engineering leader, seeks a Customer Care Lead for Data Center Order Success. You will own the customer care experience from order release through manufacturing, delivery, and post-delivery support, acting as the SPOC for data center orders and delivering accurate information and 5-star service.

This hybrid/remote role requires a Bachelor’s degree in a related field and at least 3 years in the data center industry, plus experience with ERP/CRM, order tracking, documentation,