Data Center Ops Technician - 24/7 IT Monitoring

Realign Llc; Erie (Erie County); On-site; USD 52,000 - 75,000; Full time

Job summary

Realign Llc in Erie, PA is seeking a Data Center Technician to monitor and maintain critical enterprise systems. You will work with Release Managers, Change Owners, and IT teams in a 24/7 operation, with on-call rotation and weekend shifts.

Responsibilities include troubleshooting hardware and software, maintaining documentation, coordinating maintenance windows, and providing customer support through multiple channels.

Qualifications

• Researches and troubleshoots, monitors, and maintains systems for critical components.
• Maintains system and application documentation.
• Communicates effectively with customers and stakeholders; may lead small teams.
• Willing to work varied shifts, weekends and holidays in a 24/7 operation.

Responsibilities

• Researches and determines most effective method to resolve technical issues.
• Troubleshoots and resolves problems for familiar or unfamiliar technologies.
• Effectively communicates with customers, team members or other stakeholders.
• May lead small teams.
• Follow any other job-related instruction as requested by supervisor.

Skills

Communication skills

Professional Technician duties

Education

High school diploma or GED

Job description

Realign Llc in Erie, PA is seeking a Data Center Technician to monitor and maintain critical enterprise systems. You will work with Release Managers, Change Owners, and IT teams in a 24/7 operation, with on-call rotation and weekend shifts.

Responsibilities include troubleshooting hardware and software, maintaining documentation, coordinating maintenance windows, and providing customer support through multiple channels.