Data Center Ops & Customer Success Lead

CyrusOne; Sterling (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

CyrusOne in Sterling, VA is seeking a Technical Customer Operations Manager to align data center operations with hyperscale customer needs, coordinating with internal engineering and operations teams to manage technical requirements and resolve issues.

The role emphasizes incident management, capacity planning, performance reporting, and proactive customer and leadership communication across multiple sites and customers.

Qualifications

• Minimum 5+ years in data center operations or technical customer-facing roles.
• Experience interfacing with hyperscale or large-scale enterprise customers.
• Proven experience managing incidents, escalations, and operational communications.

Responsibilities

• Act as the primary operational contact between internal teams and customer operations.
• Collaborate to implement customer operational requirements, respond to incidents and maintenance schedules.
• Coordinate resolution of technical and operational issues with engineering teams.

Skills

Customer communication

Stakeholder management

Incident management

Data center operations

Root cause analysis

Capacity planning

Project coordination

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Tools

ITIL

Job description

CyrusOne in Sterling, VA is seeking a Technical Customer Operations Manager to align data center operations with hyperscale customer needs, coordinating with internal engineering and operations teams to manage technical requirements and resolve issues.

The role emphasizes incident management, capacity planning, performance reporting, and proactive customer and leadership communication across multiple sites and customers.