Data Center Operations Technician - Smart-Hands Support

Clutter; Del Mar (CA); Vor Ort; USD 36.000 - 47.000; Vollzeit

Benefits dieser Stelle

Health insurance

Learning & growth opportunities

Overtime available

Zusammenfassung

Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in Madrid, Spain. You will perform hands-on support for server racking, cabling, and hardware installations while managing tickets and inventory in a fast-paced environment.

You will monitor critical power and cooling readings, participate in incident response, and assist with secure visitor access. English and Spanish skills are preferred, with clearance eligibility a plus.

Qualifikationen

• 2–4 years of customer service or data center experience.
• Ability to manage multiple ticketing systems.
• Strong attention to safety codes, compliance audits, and protocols.
• Intermediate English and Spanish preferred.
• Ability to obtain government or agency background security clearances.

Aufgaben

• Provide smart-hands physical support: server racking, network cabling, hardware installations, and on-site troubleshooting.
• Manage daily operational ticket queues in ServiceNow and track inventory and shipments.
• Monitor power and cooling readings; ensure uptime and accurate billing; assist incident response.
• Escort visitors and support facility access; enforce security compliance on the data center floor.

Kenntnisse

Customer service

Multi-tasking

Attention to detail

Communication

Security clearances

Tools

ServiceNow

Jobbeschreibung

Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in Madrid, Spain. You will perform hands-on support for server racking, cabling, and hardware installations while managing tickets and inventory in a fast-paced environment.

You will monitor critical power and cooling readings, participate in incident response, and assist with secure visitor access. English and Spanish skills are preferred, with clearance eligibility a plus.