Data Center Technician (AWS)

Amazon; Sterling (VA); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

RSUs

Sign-on bonus

Health insurance

401(k) matching

Job summary

Amazon Data Services, Inc. in Sterling, VA is seeking a technically skilled data-center technician to perform server rack installations, hardware break‑fix, and network troubleshooting across diverse components.

The role supports incident response and routine maintenance to ensure high service availability for AWS. You will interact with engineers, vendors, and contractors, participate in on‑call rotations, and assist with documentation, training, and onboarding of new team members.

Qualifications

• 1+ years computer networking experience.
• 1+ years Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.
• 18+ months computer/server hardware troubleshooting or related IT experience.
• 18+ months computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

• Perform server rack installations, hardware break‑fix, and troubleshooting of various components including network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
• Serve as primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

Skills

Networking basics

Linux experience

Hardware troubleshooting

Networking troubleshooting

Education

Bachelor's degree in IT/CS

Equivalent IT experience (military/professional)

Job description

Job ID: 10426673 | Amazon Data Services, Inc. - A19

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• May be required to visit established locations for training until the assigned site becomes fully operational

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix, and troubleshooting of various components including network issues
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services
• Serve as primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help interview, train, and onboard new team members

A Day in the Life

• Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at root and step back to understand broader context
• Maintain service level agreements through proactive issue detection and reporting
• Be biased to act in absence of direction or support
• Improve effectiveness through process innovation
• Work shift including days, nights, weekends, holidays

Basic Qualifications

• 1+ years computer networking experience
• 1+ years Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair
• 18+ months computer/server hardware troubleshooting or related IT experience
• 18+ months computer layer 1/2 networking experience (including troubleshooting and repair)

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Bachelor's degree or equivalent professional or military experience in an IT-related field
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Sterling - 30.00 - 54.00 USD hourly