Data Center Operations Technician 1 - Graveyard Shift

Csquare; Elk Grove Village (IL); On-site; USD 60,000 - 74,000; Full time

Job summary

A global data center leader is seeking a Data Center Operations Technician 1 for the graveyard shift in Elk Grove Village, IL. This entry-level position provides 24x7 support, handling cable installations and troubleshooting for customers. Candidates should have a high school diploma along with some technical IT experience. The role requires good communication skills, teamwork, and the ability to lift heavy equipment. It's a full-time role with potential for on-call responsibilities and overtime.

Qualifications

• Experience with installation, testing, and terminating copper and fiber cables.
• IT certification is desired.
• Excellent communication and organizational skills.

Responsibilities

• Isolate and troubleshoot issues for colocation customers.
• Install and troubleshoot copper and fiber cross-connects.
• Document work within a ticket system.
• Monitor critical systems using the Building Monitoring System.
• Perform installation/de-installation projects.

Skills

Troubleshooting skills

Communication

Teamwork

Technical experience in IT

Teamwork

Education

High School Diploma or equivalent

IT certification

Tools

Windows operating system

Fiber and coaxial cable tools

Job description

Data Center Operations Technician 1 - Graveyard Shift

This range is provided by Csquare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $74,000.00/yr

Csquare is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 61 data centers in 29 markets around the world, providing services to more than 2,300 leading enterprises, service providers, and U.S. federal government agencies. Centersquare brings proven operational excellence, global scale, flexibility, and customer‑focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions.

The Operations Technician 1 (O) is an entry‑level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Primary Responsibilities

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Responsible for the installation and troubleshooting of all copper and fiber cross‑connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head‑to‑head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
• Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
• Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
• Assume monitoring role for all critical systems utilizing the Building Monitoring System. Provide visibility and support to the Facilities Team.
• Follow all global policies and procedures. Effectively elevate events in a timely manner to the appropriate team.
• Perform and execute installation/de‑installation projects that would include the racking and stacking, dressing cabling and labeling.
• Work efforts which require ladders and various hand tools.
• Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On‑call and overtime will be necessary depending on workload requirements.
• Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.
• Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean‑up) and shipping/receiving duties.

Experience & Qualifications

• High School Diploma or equivalent required, operational and technical experience in an IT environment preferred.
• IT certification is desired.
• Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired.
• Windows operating system navigation, general commands and system programs/processes knowledge and experience.
• Security clearance via Government or other agency background check may be required for customer support.
• Excellent communication and organizational skills are required.
• Strong team player.

Employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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