Data Center Facilities Technician Level 2 (Electrical/HVAC)

Csquare; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Csquare is seeking an Operations Technician 2 (F) to support the electrical and mechanical infrastructure of a data center in a 24/7 mission critical environment. On-call rotation and shift work, including evenings and weekends, are required.

The role emphasizes troubleshooting, rounds, and coordination with contractors, with strict adherence to MP procedures and SLAs. High school diploma required; data center certifications and 2+ years’ experience preferred.

Qualifications

• High School Diploma or equivalent required.
• Technical certification(s) in critical facilities or data center field preferred.
• 2+ years of mission critical facilities operations experience preferred.
• On–call rotation with emergency response; shift, evening, weekend, and possible overtime.
• Operational experience with data center critical infrastructure equipment (switchgear, generators, UPS, PDU, chillers, RTU, CRAH/CRAC, chilled water, VESDA).
• Ability to pass security clearance/background check may be required.

Responsibilities

• Support maintenance and repair of mechanical and electrical infrastructure per manufacturers’ recommendations and corporate specs.
• Identify and troubleshoot root causes of problems.
• Perform building rounds to ensure site integrity.
• Assist and verify customer installation activities.
• Coordinate with and oversee contractors/service providers as needed.
• Monitor building management systems to ensure operational efficiency and SLA compliance.
• Provide on–call support and emergency response as required.
• Participate in project team tasks and contribute to timely work requests.

Skills

Communication skills

Independent work

Vendor coordination

Ticketing systems

Documentation

Education

High School Diploma

Technical certifications in data center/critical facilities

Tools

Office productivity suite

Ticketing system

CAD (computer aided design)

Job description

The Csquare Operations Technician 2 (F) position is responsible for supporting monitoring, troubleshooting and maintenance of both the electrical and mechanical infrastructure within the data center in a 24/7 mission critical environment. On-call rotation to provide emergency response required. Shift, evening, and weekend work expected.

Primary Responsibilities

• Support the maintenance and repair of mechanical and electrical infrastructure per manufacturers’ recommendation and corporate specifications.
• Identify and troubleshoot the root cause of problems.
• Perform and execute necessary building rounds throughout the data center and property as directed to ensure the integrity of the site.
• Assist and perform the verification of customer installation activities.
• Work with or provide oversight of contractors and service providers in the data center as appropriate.
• Monitor building management systems and other automated tools and applications to ensure operational efficiencies and compliance with service level agreements (SLAs).
• Provide on–call support and emergency response as required.
• Perform assigned tasks as part of a project team.
• Respond to both internal and external work requests within a timely manner delivering a high level of support.
• Understanding, comprehension, and implementation of method of procedures (MOPs).
• Ability to lift hardware or equipment up to and more than 50 pounds. Standing, bending, and kneeling as needed to perform task.
• Other duties as assigned.

Education & Qualifications

• High School Diploma or equivalent required.
• Technical certification(s) in critical facilities or data center field preferred.
• 2-years of mission critical facilities operations experience preferred.
• As a member of an on–call rotation, provide emergency response as needed. Shift, evening, weekend, and occasional overtime work required.
• Operational experience with data center critical infrastructure equipment (i.e., switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, and VESDA).
• Work independently with minimal supervision.
• Ability to work with multiple vendors.
• Excellent organizational and communication skills.
• Maintain facilities related documentation.
• Proficient with office productivity, ticketing system, computer aided design, and other applications.
• Ability to pass security clearance and/or background check via government or similar agency may be required.

Employer will not sponsor visas for position

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.