Data Center Technician (AWS)

Amazon; Sparks (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Amazon in Sparks, NV is seeking a Data Center Technician to maintain critical cloud infrastructure. You will perform in‑depth hardware and network diagnostics, install server racks, and execute repairs to ensure uptime for millions of services.

This role involves on‑call rotation, tight collaboration with engineers and vendors, and documentation of issues for process improvement. Candidates should have hardware and networking experience and be able to work in a fast‑paced, industrial data center

Qualifications

• 18+ months of computer/server hardware troubleshooting experience.
• 18+ months of computer networking experience (L1/L2).
• Bachelor’s degree or equivalent in IT or related field (preferred).

Responsibilities

• Install server racks and perform hardware break‑fix on components.
• Troubleshoot network issues to maintain AWS service availability.
• Coordinate with engineers, software developers, vendors, and contractors.
• Participate in on‑call, maintenance, and change management activities.

Skills

Hardware troubleshooting

Networking (L1/L2)

Education

Bachelor’s degree or equivalent

Linux knowledge

Job description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. This Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair, as well as participation in an on‑call rotation. Amazon does not sponsor immigration visas for this role. Eligible candidates who relocate may receive a lump sum stipend.

Physical Requirements

• Lifting and moving material up to 40 pounds
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely
• Working in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• May be required to travel to training locations until a facility becomes fully operational
• Travel or commute to active data center sites as required

Key Responsibilities

• Perform server rack installations and hardware break‑fix on various components
• Troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to ensure overall AWS service availability
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Participate in on‑call duties and scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on operational issue analysis
• Help interview, train, and onboard new team members

A Day in the Life

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act in the absence of direction or support when required
• Improve effectiveness through process innovation
• Work shift schedules that include days, nights, weekends, and holidays

Basic Qualifications

• Flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Preferred Qualifications

• Experience in a data center or other critical environment
• Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering)
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.