Data Center Tech Mid Shift

Amazon Web Services (AWS); Lithia Springs (GA); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a hands-on data center technician to support critical AWS infrastructure. You will troubleshoot server hardware, diagnose network issues, and respond to on-call incidents to ensure service availability.

The role requires travel between data center sites, coverage of flexible shifts, and collaboration with engineers, vendors, and contractors to maintain smooth operations. Training and onboarding of new teammates are also part of the responsibilities.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or IT experience.
• 2+ years of computer layer 1/2 networking experience including troubleshooting and repair.
• Work flexible schedule including weekends, nights and holidays.

Responsibilities

• Perform server rack installations and hardware break-fix; troubleshoot network issues; respond to operational incidents to maintain service availability.
• Serve as a primary contact point for internal and external stakeholders including engineers, software developers, vendors, and contractors.
• On-call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvements based on analysis of operational issues.
• Assist with interviewing, training and onboarding new team members.

Skills

Troubleshooting

Networking basics

Flexible schedule

Education

Bachelor's degree or equivalent IT field

Tools

UNIX/Linux Administration

Job description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Physical Requirements

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays.

Basic Qualifications

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
• Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Knowledge of network design, protocols and troubleshooting
• Knowledge of UNIX/Linux Administration
• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• Experience in a data center or other critical environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

The base salary range for this position is listed below. Your Amazon package will include sign on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, GA, LITHIA SPRINGS - 30.91 - 54.18 USD hourly

Company

Amazon Data Services, Inc.

Job ID: A10558960