Data Center Operations Lead — On-Call & Mentorship

SpaceX Super Intelligence; Memphis (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

SpaceXSI in Memphis is seeking a Data Center Supervisor to oversee health and performance of our server and network infrastructure across data centers and global points of presence. You will lead a team of technicians, ensuring optimal operations and continuous improvement in our two most critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR).

Your role encompasses hands-on technical leadership, process optimization, and cross-functional collaboration to maintain and enhance

Qualifications

• High school diploma or equivalent.
• 5+ years of experience with server, storage, compute, and network hardware.
• 5+ years of experience troubleshooting servers and networking infrastructure.
• Demonstrated leadership in data center or technical operations.

Responsibilities

• Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement.
• Oversee the installation, maintenance, and troubleshooting of server and network infrastructure.
• Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning.
• Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols.
• Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes.
• Utilize internal applications for inventory and asset management, ensuring accurate tracking and reporting.
• Manage data center operations tickets via Jira, ensuring timely resolution and documentation.
• Collaborate with cross-functional teams to design and implement network layouts and solutions.
• Lead initiatives to improve operational efficiency and reduce downtime.
• Provide on-call support and respond to critical events as needed.

Skills

Team leadership

Server hardware

Network hardware

Troubleshooting

Education

High school diploma or equivalency certificate

Tools

Linux

Python

Bash

Job description

SpaceXSI in Memphis is seeking a Data Center Supervisor to oversee health and performance of our server and network infrastructure across data centers and global points of presence. You will lead a team of technicians, ensuring optimal operations and continuous improvement in our two most critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR).

Your role encompasses hands-on technical leadership, process optimization, and cross-functional collaboration to maintain and enhance