Data Center Operations Lead — Drive Projects & Service

US - LLC Recruiting; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

401K Matching Plan

Competitive salary and compensation

Vehicle reimbursement plan or company

Paid parental leave

Job summary

Convergint is seeking an Operations Supervisor for our Phoenix, AZ data centers to lead projects, manage resources, and drive exceptional service levels. The role focuses on accountability, performance management, and coordinating with project teams to ensure on-time delivery.

You will collaborate with senior leaders, oversee labor utilization, and maintain strong client relationships while promoting a safety‑driven, customer‑first culture across the operation.

Qualifications

• College degree, trade school or equivalent experience.
• Minimum 3–5 years relevant experience.
• Demonstrated leadership in a service and project-driven environment with a focus on accountability and performance management.
• Experience driving labor utilization, workforce planning, and operational efficiency.
• Strong background in customer relationship management, including executive-level client interaction.
• Proven ability to lead through change, scale teams, or build structure in a growing operation.

Responsibilities

• Participates in Convergint's Recruit Awesome People program to grow talent within the organization.
• Responsible for maximizing customer satisfaction by effectively executing all assigned projects.
• Responsible for the effective management of resources, costs and customer satisfaction for project completion and delivery.
• Assists the Operations Manager and oversees Project Managers and/or Coordinators in all aspects of the project.
• Performs other duties and responsibilities as requested or required.

Skills

Customer Focus

Leadership Orientation

Cost Control Analytics

Microsoft Office Suite

Team Leadership

Education

College degree or equivalent

Tools

Primavera P6

Microsoft Project

ERP systems (SAP/Oracle/NetSuite)

Job description

Convergint is seeking an Operations Supervisor for our Phoenix, AZ data centers to lead projects, manage resources, and drive exceptional service levels. The role focuses on accountability, performance management, and coordinating with project teams to ensure on-time delivery.

You will collaborate with senior leaders, oversee labor utilization, and maintain strong client relationships while promoting a safety‑driven, customer‑first culture across the operation.