Lead, 24/7 Data Center Tech Support

JPMorganChase; Bear (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase in Delaware is seeking a Technology Support Lead to oversee production data centers and ensure stability, availability, and performance of critical services. You will lead teams, manage incidents, and partner with stakeholders to deliver reliable IT operations.

The role requires strong leadership, 5+ years in tech operations, and hands-on experience in high-availability environments, with a focus on delivering seamless user experiences.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Proven experience leading technology support operations in a 24x7 data center environment.
• Demonstrated people management experience including FTEs and contract staff.
• Strong incident management and escalation leadership in high-availability environments.
• Ability to engage directly with customers and senior stakeholders.

Responsibilities

• Assists in leading teams of technologists that provide end-to-end service delivery for business operations.
• Executes policies and procedures to ensure operational stability and availability.
• Monitors production environments for anomalies and drives usage of standard observability tools.
• Escalates and communicates issues and solutions to business and technology stakeholders; participates from incident resolution to service restoration.
• Leads incident, problem, and change management for full stack technology systems, applications, or infrastructure.

Skills

Incident management

Leadership

People management

Stakeholder engagement

Customer communication

Tools

Observability tools

Job description

JPMorganChase in Delaware is seeking a Technology Support Lead to oversee production data centers and ensure stability, availability, and performance of critical services. You will lead teams, manage incidents, and partner with stakeholders to deliver reliable IT operations.

The role requires strong leadership, 5+ years in tech operations, and hands-on experience in high-availability environments, with a focus on delivering seamless user experiences.