Data Center Operations Lead

Amazon; Berwick (Columbia County); On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on bonus

401(k) matching

Paid time off

Job summary

Amazon in Berwick, PA seeks an experienced Data Center Operations Manager to lead a diverse team responsible for global data center infrastructure. You will mentor staff across locations, sponsor projects, and propose technical solutions while participating in on-call rotations and hardware/network diagnostics.

Travel between sites may be required. The role emphasizes strategic planning, team development, and ensuring operational KPIs are met, with a focus on safety, security, and cost

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Data center operations

On-call support

Troubleshooting hardware

Education

Bachelor's degree in CS/Engineering/Math

Tools

System management tools

Job description

Amazon in Berwick, PA seeks an experienced Data Center Operations Manager to lead a diverse team responsible for global data center infrastructure. You will mentor staff across locations, sponsor projects, and propose technical solutions while participating in on-call rotations and hardware/network diagnostics.

Travel between sites may be required. The role emphasizes strategic planning, team development, and ensuring operational KPIs are met, with a focus on safety, security, and cost