Data Center Operations Dispatcher (2nd Shift)

Wesco; St. Louis (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Ascent, now part of Wesco, operates a 24/7 Operations Center to support technicians, vendors, and clients across North America. The Operations Center Representative handles service tickets, dispatches field staff, and maintains high levels of accuracy and customer service in a fast-paced, mission-critical setting.

The role requires strong communication, attention to detail, and the ability to multitask while adapting to evolving procedures.

Qualifications

• Excellent customer/client interaction, verbal and written skills, and prioritization.
• Proficient in MS Office Suite.
• Excellent communication skills to interact professionally with teammates, clients, technicians and vendors.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Navigate databases and spreadsheets to access pertinent information.
• 2+ years of experience in a fast-paced environment such as retail or clerical/administrative experience preferred.
• Knowledge of critical and non-critical equipment including UPS, PDU, Generator, Fuel Oil Systems, Circuit Breakers, Substations and CRAC units is a plus
• Experience in change management or work order management software, Remedy is a plus

Responsibilities

• Answer calls from technicians, vendors, and clients in a 24/7 Operations Center.
• Modify service order tickets with updated information while providing the highest level of client interaction.
• Escalate calls based on urgency of the emergency issue.
• Document transactions and interactions with customers and vendors in multiple systems.
• Monitor and respond to high volume e-mail while providing the highest level of customer service.
• Dispatch technicians to data center and hub locations nationwide.
• Adapt to changing procedures and processes while following escalation procedures and established protocols.
• Become proficient in the use of software packages the Operations Center utilizes on a day-to-day basis.
• Attend group meeting to discuss Operations Center processes and procedures.
• Additional duties as assigned

Skills

Customer service

Communication

Attention to detail

Multitasking

Time management

Verbal & written communication

Tools

MS Office Suite

Remedy

Job description

Ascent, now part of Wesco, operates a 24/7 Operations Center to support technicians, vendors, and clients across North America. The Operations Center Representative handles service tickets, dispatches field staff, and maintains high levels of accuracy and customer service in a fast-paced, mission-critical setting.

The role requires strong communication, attention to detail, and the ability to multitask while adapting to evolving procedures.