Data Center Operations Dispatcher — 24/7, 2nd Shift

CSS; St. Louis (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Ascent, now part of Wesco, is seeking an Operations Center Representative to join a 24/7 team supporting technicians, vendors, and clients. The role focuses on handling service order tickets, dispatching field personnel, and delivering accurate, timely communications in a mission-critical environment.

The position is on 2nd shift (2:00 PM–12:00 AM), Wednesday through Saturday. Responsibilities include answering calls, updating tickets, escalating urgent issues, documenting interactions across

Qualifications

• Excellent customer/client interaction, verbal and written skills.
• Prior experience relaying detailed, time-sensitive information in professional email format.
• Proficient in MS Office Suite.
• Excellent communication with teammates, clients, technicians and vendors.
• Strong attention to detail for fast-paced operations.
• Ability to multitask and prioritize tasks as needed.
• Ability to navigate databases and spreadsheets quickly to access information.
• 2+ years of experience in a fast-paced environment such as retail or clerical/administrative.
• Knowledge of UPS, PDU, Emergency Generator, Fuel Oil Systems, Circuit Breakers, Substations, and CRAC units is a plus.
• Experience in change/work order management software, Remedy, is a plus.

Responsibilities

• Answer calls from technicians, vendors, and clients in a 24/7 Operations Center.
• Modify service order tickets with updated information while providing the highest level of client interaction.
• Escalate calls based on urgency of the emergency issue.
• Document transactions and interactions with customers and vendors in multiple systems.
• Monitor and respond to high-volume e-mail while providing the highest level of customer service.
• Dispatch technicians to data center and hub locations nationwide.
• Ability to adapt to changing procedures and processes while following escalation procedures and established protocols.
• Become proficient in the use of software packages the Operations Center utilizes on a day-to-day basis.
• Attend group meeting to discuss Operations Center processes and procedures.
• Additional duties as assigned

Skills

Customer service

Communication

Documentation

Multitasking

Attention to detail

Time management

Escalation management

Data entry

Tools

Remedy

MS Office Suite

Job description

Ascent, now part of Wesco, is seeking an Operations Center Representative to join a 24/7 team supporting technicians, vendors, and clients. The role focuses on handling service order tickets, dispatching field personnel, and delivering accurate, timely communications in a mission-critical environment.

The position is on 2nd shift (2:00 PM–12:00 AM), Wednesday through Saturday. Responsibilities include answering calls, updating tickets, escalating urgent issues, documenting interactions across