Data Center Operations Analyst - Incident & Batch Expert

Socket.dev; Galveston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

UTMB Health is seeking a data center facilities analyst to provide technical analysis and support for maintenance, troubleshooting, and problem resolution across data center facilities, applications, and systems in Texas. You will help plan monitoring workflows, procedures, and standard policies for routine service, while supporting outages and incident response.

The role emphasizes strong communication, customer service, and a solid understanding of complex IT systems, working on-site with

Qualifications

• Excellent written and oral communication skills.
• Strong customer service mindset.
• Fundamental understanding of complex IT systems and architecture.

Responsibilities

• Communicate all system outages, establish bridge calls during critical outages, and provide routine status updates until resolution.
• Support data circuit outages with basic troubleshooting and service provider ticketing, with ongoing status updates.
• Oversee enterprise batch job streams and escalate issues or failure alerts.
• Manage Escrow account documentation and issue passwords to authorized requesters.
• Support data center facilities and operations, perform hardware installations, decommissions, relocations, maintain inventory and documentation.
• Provide feedback on process improvements to enhance workflows and procedures.
• Assist with incident logging and response efforts and develop after-action improvements.
• Participate in ongoing skill development and cross-training within the team.
• Comply with related practice standards, processes, and procedures.

Skills

Communication skills

Customer service

IT systems understanding

Education

Associate degree or equivalent

High school diploma with 2 years technical experience

Job description

UTMB Health is seeking a data center facilities analyst to provide technical analysis and support for maintenance, troubleshooting, and problem resolution across data center facilities, applications, and systems in Texas. You will help plan monitoring workflows, procedures, and standard policies for routine service, while supporting outages and incident response.

The role emphasizes strong communication, customer service, and a solid understanding of complex IT systems, working on-site with