Data Center Operations Analyst

The University of Texas Medical Branch; Galveston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The University of Texas Medical Branch (UTMB Health) is seeking an IT Facilities/Data Center Analyst to provide technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems. You will help monitor workflows, implement standard procedures, and support routine service requests.

On-site, rotating 4-day, 10-hour shifts are required, with occasional additional duties as needed.

Qualifications

• Excellent written and oral communication skills.
• Excellent customer service skills.
• Fundamental understanding of complex IT systems and architecture.

Responsibilities

• Communicate outages and establish bridge calls during critical system outages with routine status updates.
• Support data circuit outages with basic troubleshooting and provider ticketing.
• Oversee enterprise batch job streams and escalate failure alerts.
• Manage Escrow documentation, support requests, and issue passwords to authorized users.
• Support data center facilities, perform hardware installations, decommissions, relocations, and maintain inventory.
• Provide feedback to improve workflow processes and procedures.
• Assist with incident logging and response through resolution.
• Participate in ongoing skill development and cross-training.
• Comply with related practice standards and procedures.

Education

Associate degree or equivalent in a related field

High school diploma with two years of technical experience

Job description

The University of Texas Medical Branch (UTMB Health) is seeking an IT Facilities/Data Center Analyst to provide technical analysis and support for maintenance, troubleshooting, and problem resolution of data center facilities, applications, and systems. You will help monitor workflows, implement standard procedures, and support routine service requests.

On-site, rotating 4-day, 10-hour shifts are required, with occasional additional duties as needed.