Data Center Logistics Shift Lead: Ops & Safety

DHL Supply Chain; Fort Worth (TX); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Fort Worth, TX is seeking a Data Center Shift Lead to coordinate and direct daily activities across assigned teams, drive performance and maintain safety culture within the data center environment.

You will assign work, monitor real-time performance, provide shift-level reporting, coach staff on productivity and accuracy, and ensure SOP adherence while coordinating with transport, tech ops, and inventory control.

Qualifications

• High School Diploma or equivalent required.
• Ability to read, write, and speak English.
• Previous data center experience is desirable.

Responsibilities

• Coordinate and direct daily activities across assigned teams (specialists versus clerk).
• Assign work based on priority, SLA, and workload balancing.
• Ensure all operational workflows (receiving, inventory, rack delivery, and decommissioning) are executed efficiently.
• Monitor real-time performance and adjust work assignments throughout the shift.
• Track daily performance using scorecards, dashboards, or trackers.
• Coach and train team productivity, accuracy, and SLA adherence.
• Identify performance gaps and take corrective action in real time.
• Provide shift-level reporting (recaps, escalation summaries, and performance updates).
• Break down daily/shift plans into actionable tasks.
• Anticipate bottlenecks and adjust tasks proactively.
• Ensure alignment with upstream/downstream teams (transport, tech ops, and inventory control).
• Trouble shoot workflow disruptions, delays, or errors.
• Resolve issues within authority and escalate appropriately when needed.
• Prevent recurrence through corrective actions and communications.
• Provide on-the-floor coaching to improve productivity and accuracy.
• Support onboarding and training of new team members.
• Reinforce SOP adherence and best practices.
• Act as primary point of contact for shift-level execution issues.
• Communicate status, risks, and priorities to leadership and partner teams.
• Coordinate with tech teams, transport, and inventory control on dependencies.
• Ensure clean handoffs between shifts or teams.
• Oversee inventory accuracy and discrepancy resolution.
• Ensure proper execution of inventory transactions and tracking.
• Validate adherence to SOPs and operational standards.
• Identify and address safety risks immediately (leading by example in safety behaviors).
• Implement process changes directed by leadership.
• Share best practices across shifts or teams.
• Conduct shift start/end meetings.

Skills

English proficiency

Education

High School Diploma or equivalent

Job description

DHL Supply Chain in Fort Worth, TX is seeking a Data Center Shift Lead to coordinate and direct daily activities across assigned teams, drive performance and maintain safety culture within the data center environment.

You will assign work, monitor real-time performance, provide shift-level reporting, coach staff on productivity and accuracy, and ensure SOP adherence while coordinating with transport, tech ops, and inventory control.