Data Center Operations Lead: Logistics & Shift Management

DHL Supply Chain; Fairfax (IA); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Iowa is seeking a Data Center Shift Lead to coordinate daily activities across specialists and clerks and to drive performance through real-time monitoring and reporting. You will own handoffs between shifts, reinforce SOPs, and uphold safety culture in a data center environment.

The role focuses on coaching, workflow optimization, and collaboration with transport, tech ops, and inventory control to maintain high service levels and prevent issues before they occur.

Qualifications

• High School Diploma or equivalent is required.
• Ability to read, write, and speak English.
• Previous data center experience is desirable.

Responsibilities

• Coordinate and direct daily activities across assigned teams (specialists vs. clerk).
• Assign work based on priority, SLA, and workload balancing.
• Monitor real-time performance and adjust assignments during the shift.
• Provide shift-level reporting (recaps, escalation summaries, performance updates).
• Coach and train team productivity, accuracy, and SLA adherence.
• Ensure alignment with upstream/downstream teams (transport, tech ops, inventory control).
• Troubleshoot workflow disruptions and resolve issues within authority.

Education

High School Diploma or equivalent

Job description

DHL Supply Chain in Iowa is seeking a Data Center Shift Lead to coordinate daily activities across specialists and clerks and to drive performance through real-time monitoring and reporting. You will own handoffs between shifts, reinforce SOPs, and uphold safety culture in a data center environment.

The role focuses on coaching, workflow optimization, and collaboration with transport, tech ops, and inventory control to maintain high service levels and prevent issues before they occur.