Data Center Operations Coordinator

Together AI; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Startup equity

Health insurance

Competitive benefits

Job summary

Together AI is seeking a detail-oriented Data Center Operations professional to manage and track break/fix activities across multiple data center locations. You will coordinate with on-site technicians, remote hands teams, vendors, and engineering groups to resolve incidents swiftly and maintain uptime.

Responsibilities include monitoring incident queues, maintaining asset records, and generating status reports.

Qualifications

• Experience in data center operations, IT infrastructure, or hardware support.
• Strong knowledge of server, storage, and networking hardware.
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
• Ability to manage multiple priorities across several sites.
• Excellent communication and organizational skills.
• Familiarity with SLA management and incident escalation processes.
• Proficiency with Excel, reporting dashboards, and inventory tracking tools.

Responsibilities

• Track and manage all break/fix incidents across multiple data centers.
• Monitor ticket queues and ensure SLA compliance for incident response and resolution.
• Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups.
• Maintain accurate records of failed hardware, replacements, RMAs, and repair status.
• Escalate critical outages and recurring infrastructure issues to leadership and engineering teams.
• Schedule and oversee maintenance windows and emergency repair activities.
• Provide daily/weekly operational status reports and incident summaries.
• Ensure all work follows data center operational procedures and change management policies.
• Identify trends in hardware failures and recommend process improvements.

Skills

Data center operations

IT infrastructure

Hardware support

Ticketing systems

Multi-site coordination

Communication

SLA management

Excel & dashboards

Education

ITIL Certified

CompTIA Server+

Network+

Tools

ServiceNow

Jira

Remedy

Job description

We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution.

Responsibilities

• Track and manage all break/fix incidents across multiple data centers
• Monitor ticket queues and ensure SLA compliance for incident response and resolution
• Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
• Maintain accurate records of failed hardware, replacements, RMAs, and repair status
• Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
• Schedule and oversee maintenance windows and emergency repair activities
• Provide daily/weekly operational status reports and incident summaries
• Ensure all work follows data center operational procedures and change management policies
• Identify trends in hardware failures and recommend process improvements

Requirements

• Experience working in data center operations, IT infrastructure, or hardware support
• Strong understanding of server, storage, and networking hardware
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy
• Ability to manage multiple priorities across several sites simultaneously
• Excellent communication and organizational skills
• Familiarity with SLA management and incident escalation processes
• Proficiency with Excel, reporting dashboards, and inventory tracking tools

Preferred Qualifications

• Experience supporting enterprise or hyperscale data centers
• Knowledge of remote hands operations and vendor management
• Understanding of ITIL processes and change management
• CompTIA Server+, Network+, or similar certifications

About Together AI

Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.