Data Center Operations Coordinator — Incident SLAs & Equity

Together AI; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Startup equity

Competitive benefits

Job summary

Together AI is seeking a detail-oriented Data Center Operations professional to oversee break/fix activities across multiple locations. This role involves coordinating hardware incidents, managing tickets, and tracking assets to ensure optimal uptime. Candidates should have experience in IT infrastructure and a strong understanding of server and networking hardware.

Offering a competitive salary of $150,000-200,000, equity, and benefits, Together AI is committed to fostering transparent AI systems and innovative solutions.

Qualifications

• Experience working in data center operations, IT infrastructure, or hardware support.
• Strong understanding of server, storage, and networking hardware.
• Ability to manage multiple priorities across several sites simultaneously.

Responsibilities

• Track and manage all break/fix incidents across multiple data centers.
• Monitor ticket queues and ensure SLA compliance for incident response and resolution.
• Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups.
• Provide daily/weekly operational status reports and incident summaries.

Skills

Data center operations experience

IT infrastructure knowledge

Ticketing systems expertise (ServiceNow, Jira, Remedy)

Excellent communication skills

Organizational skills

SLA management familiarity

Proficiency in Excel

Tools

Excel

Reporting dashboards

Inventory tracking tools

Job description

Together AI is seeking a detail-oriented Data Center Operations professional to oversee break/fix activities across multiple locations. This role involves coordinating hardware incidents, managing tickets, and tracking assets to ensure optimal uptime. Candidates should have experience in IT infrastructure and a strong understanding of server and networking hardware.

Offering a competitive salary of $150,000-200,000, equity, and benefits, Together AI is committed to fostering transparent AI systems and innovative solutions.