Data Center Incident Program Manager II

Google; Clarksville (TN); On-site; USD 138,000 - 197,000; Full time

Job summary

Google is seeking a Technical Program Manager for its Data Center Incidents and Availability (DCIA) team in the United States. You will lead end-to-end incident management, plan requirements, assess risks, and communicate with cross-functional partners across the company.

You’ll work on preventative programs to reduce incident impact and deliver high-quality postmortems. The role emphasizes collaboration with DCOps, SRE, and GSO to ensure incidents are mitigated before user impact.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• At least 2 years of program management experience.
• Experience with data center power and cooling infrastructure.
• Experience with root cause analysis (RCA).

Responsibilities

• Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
• Participate in on-call rotation supporting critical incident response.
• Liaison with regional counterparts, as well as the program owners (incident response, postmortems, CWP, operational documentation, drills, etc.) on the DCIA team to ensure global collaboration.
• Liaison between YAWN campus members, Tech Incident Response Team (Tech-IRT), network security, and the crisis management groups to ensure incidents are effectively communicated and understood by all stakeholders.

Skills

Program management

Root cause analysis

Data center power & cooling

Cross-functional collaboration

Public speaking

Travel up to 30%

Training delivery

Education

Bachelor's degree in a technical field

Job description

Google is seeking a Technical Program Manager for its Data Center Incidents and Availability (DCIA) team in the United States. You will lead end-to-end incident management, plan requirements, assess risks, and communicate with cross-functional partners across the company.

You’ll work on preventative programs to reduce incident impact and deliver high-quality postmortems. The role emphasizes collaboration with DCOps, SRE, and GSO to ensure incidents are mitigated before user impact.