Data Center Facilities Technician – 24/7 Ops

Iron Mountain; Miami (FL); Hybrid; USD 42,000 - 72,000; Full time

Benefits offered by this job

401(k) plan

Employee Stock Purchase Plan

Medical, Dental and Vision benefits –

Employee Assistance Program

Annual merit increases, paid vacation,

Professional development and training

Referral program

Job summary

Iron Mountain is seeking a Critical Facilities Technician to support 24x7 data center operations in Miami, FL. You will monitor power, cooling, security, and building management systems, performing limited maintenance and updating service tickets.

You will work in a fast-paced environment, with overtime and varied shifts, and you will be expected to follow strict safety protocols while delivering reliable facility services and customer-focused support.

Qualifications

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
• Google sheets and google classroom.
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.
• Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.
• Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC's critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Skills

Chiller Plant systems

Web Control BMS

Multi-tasking

Attention to detail

Organization

Customer service mentality

Safety awareness

Shift flexibility

US Citizenship

Security clearance willingness

Overtime willingness

Tools

Google Sheets

Ticketing system

Job description

Iron Mountain is seeking a Critical Facilities Technician to support 24x7 data center operations in Miami, FL. You will monitor power, cooling, security, and building management systems, performing limited maintenance and updating service tickets.

You will work in a fast-paced environment, with overtime and varied shifts, and you will be expected to follow strict safety protocols while delivering reliable facility services and customer-focused support.