Data Center Customer Operations IV - Miami, FL

VetJobs; Miami (FL); On-site; USD 63,000 - 105,000; Full time

Job summary

Equinix Miami is seeking a Data Center Customer Operations Technician IV to deliver exceptional customer service and technical support in our data centers. You will own complex requests, drive timely resolutions, and ensure delivery of critical infrastructure services.

In this role, you’ll act as a technical expert, troubleshooting complex challenges while coordinating a wide range of customer operations activities and mentoring junior team members in a fast-paced, mission-critical environment.

Qualifications

• Experience in data center operations, telecommunications, networking, or critical infrastructure environments.
• Advanced troubleshooting and problem-solving skills with the ability to work independently.
• Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
• Execute and coordinate installations, de-installations, and modifications of Cabinets and cages, Cross-connects, Power services, Cable containment systems, Custom customer solutions.
• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
• Prioritize multiple requests and projects while maintaining service level commitments.
• Partner with internal teams to resolve operational and technical challenges.
• Identify process improvement opportunities and recommend enhancements to operational procedures.
• Serve as a resource and mentor for less experienced team members.
• Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.

Skills

Data center ops

Networking

Troubleshooting

Customer service

Education

High School/GED

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We’re looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.

What you’ll do

As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.

In this role, you’ll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Responsibilities

• Manage and fulfill complex, time‑sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.


• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.


• Execute and coordinate installations, de‑installations, and modifications of Cabinets and cages, Cross‑connects, Power services, Cable containment systems, Custom customer solutions.


• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.


• Prioritize multiple requests and projects while maintaining service level commitments.


• Partner with internal teams to resolve operational and technical challenges.


• Identify process improvement opportunities and recommend enhancements to operational procedures.


• Serve as a resource and mentor for less experienced team members.


• Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.

Additional Qualifications/Responsibilities

• Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.


• Advanced troubleshooting and problem‑solving skills with the ability to work independently.


• Experience managing complex customer requests and balancing multiple priorities in a fast‑paced environment.


• Knowledge of structured cabling, cross‑connects, power infrastructure, and data center best practices.


• Strong communication and customer service skills.


• Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.


• Experience leading projects, coordinating activities, or mentoring team members is highly valued.

Why this role matters

This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you’ll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.

Targeted pay range for this position in the following location: United States - MI1 Miami: 70,000 - 105,000 USD / Annual

Salary Range $60,000-$75,000

Minimum Education Required

High School/GED

City: Miami

State: Florida

Job Category: Operations

Job Code: IT Information Technology

Affiliate Sponsor: Equinix