Data Center Customer Operations IV

Equinix; Miami (FL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health, life and disability insurance

Retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Equinix, the world's digital infrastructure company, is seeking a Data Center Customer Operations Technician IV in Miami to deliver exceptional service in our data centers. You will own complex requests, troubleshoot advanced issues, coordinate installations and mentor junior team members while partnering with internal teams to maintain high reliability and customer satisfaction.

Join a fast-paced environment where your expertise directly improves operational delivery and the experience of

Qualifications

• Experience in data center operations or critical infrastructure environments.
• Advanced troubleshooting and problem-solving abilities.
• Proven ability to manage complex customer requests in a fast-paced setting.
• Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
• Strong communication and customer service skills.
• Ability to work independently and take initiative.
• Experience leading projects or mentoring teammates.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with focus on quality and satisfaction.
• Perform advanced troubleshooting and resolution of incidents and service requests.
• Coordinate installations, de-installations, and modifications of cabinets, cages, cross-connects, power services, and cable containment.
• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
• Prioritize multiple requests and projects while meeting service level commitments.
• Partner with internal teams to resolve operational and technical challenges.
• Identify process improvements and recommend enhancements to procedures.
• Mentor less experienced team members.
• Lead or facilitate operational activities to improve customer experience.

Skills

Data center operations

Telecommunications

Networking

Troubleshooting

Customer service

Project leadership

Decision making

Mentorship

Job description

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Who are we?

At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.

What you'll do

As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.

In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
• Execute and coordinate installations, de-installations, and modifications of:
  • Cabinets and cages
  • Cross-connects
  • Power services
  • Cable containment systems
  • Custom customer solutions
• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
• Prioritize multiple requests and projects while maintaining service level commitments.
• Partner with internal teams to resolve operational and technical challenges.
• Identify process improvement opportunities and recommend enhancements to operational procedures.
• Serve as a resource and mentor for less experienced team members.
• Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.

What you bring

• Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.
• Advanced troubleshooting and problem-solving skills with the ability to work independently.
• Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.
• Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
• Strong communication and customer service skills.
• Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.
• Experience leading projects, coordinating activities, or mentoring team members is highly valued.

Why this role matters

This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.

The targeted pay range for this position in the following location are:

United States - MI1 Miami : 70,000 - 105,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S.), an Aff…??

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.