Data Center Concierge IV - Atlanta, GA

VetJobs; Atlanta (GA); On-site; USD 46,000 - 70,000; Full time

Job summary

Equinix in Atlanta, GA seeks an organized, proactive professional to provide executive, operational, and onsite customer support in a fast-paced datacenter environment. You will manage calendars, travel, and meetings while coordinating with leaders, vendors, and customers to ensure smooth operations.

The role emphasizes data-driven decision making, dashboards in Excel/Power BI, and delivering a professional customer experience onsite. Strong communication and discretion are essential for success.

Qualifications

• High School/GED required.
• 2–4 years of equivalent work experience required; bachelor’s degree or equivalent experience preferred.
• Experience in executive support, operations coordination, data center or facility administration, customer-facing support, project coordination, event planning, concierge services, or a related administrative role.
• Ability to manage multiple priorities in a fast-paced cross-functional environment.
• Strong project management, including tracking deliverables and timelines.
• Experience planning meetings, events, site visits, and stakeholder engagements.
• Customer-focused with strong interpersonal skills and professional demeanor.
• Strong analytical skills using data to identify trends, prepare reports, track work requests, and support business decisions.
• Proficiency in Microsoft Office; Power BI experience preferred.
• Excellent written and verbal communication; leadership updates.
• Ability to anticipate needs and maintain confidentiality.

Responsibilities

• Provide administrative and operational support to multiple data center facilities, including work requests, dispatch updates, escalations, inquiries, and customer or facility issues.
• Answer incoming calls, respond to inquiries, and resolve issues or route them to the appropriate team using SOP knowledge.
• Manage complex calendars, travel schedules, meeting logistics, and competing priorities.
• Serve as primary liaison between leaders and internal/external stakeholders, customers, vendors, and cross-functional teams.
• Maintain confidentiality and handle sensitive information with professionalism.

Skills

Executive support

Operations coordination

Data center administration

Customer-facing support

Project coordination

Event planning

Education

High School/GED

Bachelor’s degree or equivalent experience preferred

Tools

Power BI

Excel

Outlook

PowerPoint

Word

Teams

SharePoint

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a highly organized, proactive, and customer-focused professional to provide executive, operational, administrative, and onsite customer support in a fast-paced datacenter environment. This role requires a substantial understanding of standard operating procedures and the ability to work independently on moderately difficult assignments that require judgment, problem-solving, and thoughtful recommendations. The role will support senior leaders, multiple datacenter facilities, customers, vendors, and broader team priorities through calendar and travel management, meeting and event coordination, project tracking, stakeholder communications, customer visit support, and day-to-day operational support.

The ideal candidate brings strong attention to detail, sound judgment, excellent communication skills, and the ability to manage competing priorities while creating a positive experience for internal and external customers. This position requires a strong service mindset, confidence supporting leaders, customers, vendors, and partners, and the ability to resolve administrative, operational, and customer-facing inquiries using substantial knowledge of standard processes. Experience using data to identify trends, track work requests, prepare reports, and inform decisions is important; familiarity with data analytics tools and Power BI is preferred.

Responsibilities

Administration & Operations

• Provide administrative and operational support to multiple data center facilities, including work requests, dispatch updates, escalations, inquiries, and customer or facility issues
• Answer incoming calls, respond to administrative inquiries, and use substantial knowledge of standard operating procedures to resolve issues or route them to the appropriate team
• Manage complex calendars, travel schedules, meeting logistics, and competing priorities
• Serve as a primary point of contact between supported leaders and internal stakeholders, external partners, customers, vendors, and cross-functional teams
• Maintain confidentiality, exercise discretion, and handle sensitive information with professionalism

Customer Support & Onsite Concierge

• Coordinate customer-facing activities, including visits, schedules, tours, onsite support, customer work visits, escorts, and issue resolution to ensure a positive and professional customer experience
• Educate customers on data center policies, procedures, facility expectations, and available services while they are onsite
• Maintain conference room, tour, and customer visit schedules; ensure customer-facing areas are prepared, professional, and stocked appropriately
• Serve as an onsite customer liaison by directing moderately difficult inquiries to the appropriate cross-functional teams and following through to resolution
• Cultivate positive customer experiences by anticipating needs, supporting onsite logistics, coordinating with vendors, and helping resolve customer satisfaction issues; escape when appropriate
• Provide customer induction tours or site orientation for new customers, and may support coaching or mentoring team members on customer learning tours

Project Management & Event Planning

• Plan, coordinate, and execute leadership meetings, customer or partner engagements, team events, offsites, site visits, and department-wide initiatives
• Support project management activities, including maintaining project plans, tracking milestones, coordinating deliverables, documenting decisions, and escalating risks or dependencies
• Support special projects and other ad hoc duties as assigned

Data Analytics & Reporting

• Use data to monitor progress, identify trends in customer inquiries or work requests, summarize insights, make recommendations, and support operational decision-making
• Develop or maintain dashboards, trackers, and reports using Excel and, preferably, Power BI

Vendor, Facilities & Resource Coordination

• Generate purchase requisitions, coordinate with vendors for delivery and invoicing, support supply ordering for customer-facing areas, and assist with expense, budget, or invoice tracking
• Partner with internal teams to track customer shipments, onsite needs, and follow-up items while customers or vendors are onsite
• Build strong working relationships with operations teams, customer-facing teams, vendors, local service providers, and business partners

Minimum Education Required

High School/GED

Qualifications

Additional Qualifications/Responsibilities

High school diploma and 2–4 years of equivalent work experience required; bachelor’s degree or equivalent experience preferred

Experience in executive support, operations coordination, data center or facility administration, customer-facing support, project coordination, event planning, concierge services, or a related administrative role

Experience managing multiple priorities in a fast-paced cross-functional environment

Strong project management skills, including the ability to organize work, track deliverables, manage timelines, follow up on action items, and communicate status clearly

Experience planning and executing meetings, events, offsites, customer visits, tours, or stakeholder engagements

Customer-focused mindset with strong interpersonal skills and a commitment to service excellence, professionalism, and positive onsite customer experiences

Strong analytical skills with experience using data to identify trends, prepare reports, track work requests, and support business decisions

Advanced proficiency in Microsoft Office, including Outlook, Excel, PowerPoint, and Word; experience with Teams and SharePoint preferred

Power BI experience preferred, including the ability to create, update, or interpret dashboards and reports

Excellent written and verbal communication skills, with the ability to prepare professional communications, presentations, and leadership updates

Excellent organizational skills, attention to detail, time management, follow-through, and ability to maintain professional customer-facing spaces

Ability to anticipate needs, solve problems, adapt quickly, and exercise sound judgment with limited oversight

High level of discretion, professionalism, and confidentiality

The targeted pay range for this position in the following location is / locations are:

United States - AT1 Atlanta : 46,400 - 69,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training

City*

Atlanta

State*

Georgia

Job_Category

Operations

Job Code

IT Information Technology

Affiliate Sponsor

Equinix