Data Center Customer Operations IV- Night Shift - Dallas, TX

VetJobs; Dallas (TX); On-site; USD 54,000 - 80,000; Full time

Job summary

Equinix in Dallas is seeking a Data Center Customer Operations Technician IV to deliver exceptional customer service and technical support in a fast-paced data center environment. You will own complex customer requests, coordinate a wide range of operations tasks, and ensure timely resolution of issues.

The role focuses on installation, cross-connect, testing, and on-site customer management, requiring the ability to read complex installation plans and work across cross-functional teams in a

Qualifications

• High school diploma or equivalent and proven years of equivalent work experience.
• Willing to work a rotating shift, including nights.

Responsibilities

• Reviews work orders in the queue and handles moderately difficult requests within commitment times.
• Supports cross-functional teams to collaborate on customer tickets.
• Ensures reporting is complete and accurate; supports ad-hoc reporting requests.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.
• Supports and coordinates Data Center installations and cross-connect work.
• Assists with testing and troubleshooting of network and circuit issues.
• Provides on-site customer support and access control facilitation.

Education

High School/GED

Job description

Responsibilities

Queue Management / Reporting

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Who are we?

At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.

What you'll do

As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.

In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

• Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times
• Supports cross-functional teams to collaborate on customer tickets
• Ensures any necessary reporting is complete and accurate; supports ad‑hoc reporting requests
• Actively provides input and makes recommendations to processes
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

Installations

• Handles moderately difficult rack and stack customer equipment tickets
• Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly
• Supports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back‑up necessities
• Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed
• Performs quality checks on both cross‑connects and on‑site support tickets and recommends improvements

Cross‑Connect

• Supports moderately difficult datacenter cross‑connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testing
• Installs and tests moderately difficult cross‑connect circuits, which may include: switched, multiplexed, etc.

Testing / Troubleshooting

• Supports moderately difficult operating testing of layer 1, 2 and 3 cross‑connect certification testing
• Supports the troubleshooting of moderly difficult circuits (i.e., switched, multiplexed, etc.)
• Escalates more advanced circuits and supports as needed
• Works with customers to troubleshoot issues and uses experience gained to recommend solutions

Stakeholder Partnership

• Monitors stock levels and proactively addresses needs for materials with proper teams
• Provides escalated work order support, and supports dispatch of alarms
• May provide back‑up support to security personnel, if needed

Customer Management

• Supports customer satisfaction through timely and precise order execution
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations
• Supports customers on‑site by through access control and escorting services
• Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations

Projects

• Supports and partners with team members on projects as directed
• Coordinates vendors for various Data Center related projects
• Performs quality assurance on new customer installation or deployments

Training

• Completes all assigned training in a timely manner
• May provide guidance and support to more junior team members and new hires

Auto req ID

481861BR

Minimum Education Required

High School/GED

Qualifications

Typical Degree & Years of Experience

Typically requires a high school diploma and proven years of equivalent work experience

Willing to work a rotating shift, including nights

The targeted pay range for this position in the following location is / locations are:

United States - DA7 Dallas : 53,600 - 80,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

City*

Dallas

State*

Texas

Job_Category

Operations

Job Code

IT Information Technology

Affiliate Sponsor

Equinix

Salary Range

$45,000-$60,000