Data Center Customer Operations IV

Equinix; Atlanta (GA); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Equinix in Atlanta, GA, is seeking a Data Center Customer Operations Technician IV to deliver exceptional customer service and technical support within our data centers. You will own complex customer requests, drive timely resolution, and ensure delivery of critical infrastructure services while coordinating with internal teams.

You will troubleshoot complex challenges, mentor less experienced staff, and lead or support initiatives that improve customer experience and service delivery.

Qualifications

• Experience in data center operations or equivalent critical infrastructure.
• Strong troubleshooting and independent work ability.
• Experience handling complex customer requests and multitasking in a fast-paced environment.
• Knowledge of cabling, cross-connects, and power infrastructure best practices.
• Excellent communication and customer service skills.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality.
• Perform advanced troubleshooting and resolution of incidents and service requests.
• Coordinate installations, de-installations, and modifications of cabinets, cross-connects, and power services.
• Lead or support initiatives to improve customer experience and service delivery.
• Mentor less experienced team members and collaborate with internal teams.

Skills

Data center operations

Advanced troubleshooting

Customer service

Structured cabling

Power infrastructure

Decision making

Mentoring

Project coordination

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.

In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction
• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests
• Execute and coordinate installations, de-installations, and modifications of:
  • Cabinets and cages
  • Cross-connects
  • Power services
  • Cable containment systems
  • Custom customer solutions
  • Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs
  • Prioritize multiple requests and projects while maintaining service level commitments
  • Partner with internal teams to resolve operational and technical challenges
  • Identify process improvement opportunities and recommend enhancements to operational procedures
  • Serve as a resource and mentor for less experienced team members
  • Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery

Qualifications

• Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments
• Advanced troubleshooting and problem-solving skills with the ability to work independently
• Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment
• Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices
• Strong communication and customer service skills
• Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision
• Experience leading projects, coordinating activities, or mentoring team members is highly valued

Why this role matters

This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.

The targeted pay range for this position in the following location is / locations are:

United States - AT4 Atlanta : 53,600 - 80,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affificaive Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.