Data Center AMS Service Specialist: Closeout & Invoicing

G&W Electric Co.; Romeoville (IL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

G&W Electric Co. is seeking an AMS Service Associate (Data Center) to manage administrative execution, financial closeouts, and documentation tracking for field service activities across data center accounts.

This role partners with AMS Field Service Coordinators to ensure post-trip tasks are completed and closed in Salesforce. You will monitor site check-ins, review quality portals, collect reports and signoffs, maintain portal compliance, and support invoice processing and RMAs.

Responsabilités

• Monitor real-time site check-ins/outs of third-party technicians to keep logs and timers up to date.
• Review customer Quality portals for issues and track to resolution with status updates.
• Track field service tasks and collect required field service reports, signoffs, and closeout documents from third parties.
• Maintain portal compliance by closing out dispatch cases and uploading final service documentation.
• Partner with Field Service Coordinators when using Data Center technicians or equipment.
• Track actions for Quality, Engineering, Production, or other internal teams and document in Salesforce.
• Maintain service case files and status updates in Salesforce.
• Provide weekly/monthly reports on outstanding invoices and open cases.
• Manage RMAs and shipment tracking for data center equipment/parts.
• Serve as central contact for third-party billing to resolve invoice discrepancies.
• Document Zero Hour Failures (ZHFs) in Salesforce and escalate as needed.
• Coordinate logistics for high-priority parts shipments and arrival windows.
• Work with Field Service Coordinators to generate and process final customer invoices.
• Review and disposition third-party invoices with AMS Services Manager.

Description du poste

G&W Electric Co. is seeking an AMS Service Associate (Data Center) to manage administrative execution, financial closeouts, and documentation tracking for field service activities across data center accounts.

This role partners with AMS Field Service Coordinators to ensure post-trip tasks are completed and closed in Salesforce. You will monitor site check-ins, review quality portals, collect reports and signoffs, maintain portal compliance, and support invoice processing and RMAs.