Data Analytics & Process Improvement Analyst

University System of Georgia; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

The University System of Georgia's Shared Services Center seeks a Service Delivery Analyst to design, create, and monitor data measuring progress toward strategic goals. This exempt full-time role reports to the Service Delivery Manager and focuses on quality controls, efficiency, and responsive reporting.

You will develop dashboards, scorecards, and ad-hoc reports, collaborate with leadership, and ensure data integrity across university systems while pursuing continuous improvement.

Qualifications

• Bachelor's degree in statistics, data analytics or related field.
• At least 3 years of experience in statistical or data analysis.
• Experience with large datasets, data extraction and manipulation.
• Experience in report writing and business process analysis.

Responsibilities

• Design, create and monitor data to measure progress against goals.
• Evaluate quality controls and manage efficiency.
• Analyze outcomes and adapt strategies to align with operational changes.
• Create queries for large datasets and develop visual reports.
• Generate dashboards and scorecards with leadership alignment.
• Develop and analyze operational data for reporting and risk identification.
• Collaborate with stakeholders to assess information needs.

Skills

Stakeholder collaboration

Decision making

End user support

Multitasking

Education

Statistics/Data Analytics

Job description

The University System of Georgia's Shared Services Center seeks a Service Delivery Analyst to design, create, and monitor data measuring progress toward strategic goals. This exempt full-time role reports to the Service Delivery Manager and focuses on quality controls, efficiency, and responsive reporting.

You will develop dashboards, scorecards, and ad-hoc reports, collaborate with leadership, and ensure data integrity across university systems while pursuing continuous improvement.