Development Specialist

Greater Twin Cities United Way; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A community-focused organization located in Minneapolis is seeking a Development Specialist to provide operational support for fundraising initiatives. The ideal candidate will manage various administrative tasks, enhance data integrity, and streamline donor communications effectively. Applicants should have experience in fundraising or sales administration, excellent organizational skills, and proficiency in Microsoft Office tools. This position offers an opportunity to contribute to significant philanthropic efforts while collaborating with diverse teams.

Qualifications

• Three-plus years of experience in fundraising or sales administration, relationship management, operations, or related roles.
• Outstanding organizational skills with attention to detail and ability to follow through.
• Proactive self-starter with a proven ability to take initiative.

Responsibilities

• Responsible for administrative support for the Institutional Giving team.
• Manage data integrity in CRM and ensure exceptional donor information.
• Lead acknowledgment process for direct response donors.

Skills

Organizational skills

Attention to detail

Communication skills

Customer relationship skills

Data management

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Zoom

Microsoft Teams

Job description

The Development Specialist contributes to the Individual and Institutional Philanthropy teams’ revenue goal by providing key operational logistics execution and project administration working with development staff, donors, and key volunteers. This position also provides larger organization support to further organizational priorities in data integrity and monitoring giving. You will collaborate closely with the Individual and Institutional Philanthropy teams, Prospect Research, Finance, Information Services, Community Impact, and Marketing teams within Greater Twin Cities United Way.

ROLE ACCOUNTABILITIES

Administrative Support (40%)

• Responsible for administrative support for the Institutional Giving team
• Partner with the Administrative Assistant, Advancement to support frontline fundraisers by coordinating key administrative logistics execution and project administration working with development staff, donors, and key volunteers
• Anticipate and fulfill requests from staff for reports, materials, information, etc. and plan ahead to ensure materials and tools are current and available
• Use Microsoft Word, Excel, and PowerPoint to tailor and coordinate donor correspondence by curating from existing content and working with frontline fundraisers to customize standard templates
• Support or lead the execution of projects, such as assisting with event support, donor mailings, and preparing materials for institutional fundraising
• Support in-person and virtual meetings using virtual meeting platforms such as Microsoft Teams or Zoom
• Pull reports from CRM system to provide requested information
• Interface with other departments to ensure donor-related communications/activities are handled professionally, effectively, and in a timely manner
• Identify opportunities for greater efficiency, quality, effectiveness, etc.; and work with the team to prioritize opportunities and implement improvements
• Occasionally provide support for external donor meetings and events

Data Integrity (25%)

• Responsible for data management in CRM
• Work with teams to ensure exceptional data integrity of donor information
• Report data integrity issues. Assist with resolution when necessary

External Content Preparation (15%)

• Lead acknowledgment process for direct response donors
• Tailor external materials for donors by curating from existing content and working with development staff to customize standard templates
• Collaborate with Office Services to fulfill requests for printing and/or mailing donor correspondence

COMPETENCIES THAT SUPPORT YOUR WORK

Thought

Donor and Stakeholder Focus: Building strong relationships and delivering customer-centric solutions.

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.

Decision Quality: Making good and timely decisions that keep the organization moving forward.

Results

Resourcefulness: Securing and deploying resources effectively and efficiently.

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability: Holding self and others accountable to meet commitments.

Drives Results: Consistently achieving results, even under tough circumstances.

People

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Builds Networks: Effectively building formal and informal relationships networks inside and outside the organization.

Values Differences: Recognizing the value that different perspectives and cultures bring to the organization.

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Self

Instills Trust: Gaining the confidence and the trust of others through honesty, integrity, and authenticity.

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

POSITION REQUIREMENTS

• Three-plus years of experience in fundraising or sales administration, relationship management, operations, or related role providing administrative and customer relationship skills.
• Bachelor’s Degree a plus but not required as equivalent work experience considered.
• Outstanding organizational skills, accuracy, and attention to detail with ability to follow through.
• Ability to identify opportunities for process improvement while executing standard processes.
• Proactive self-starter; proven ability to take initiative.
• Ability to successfully prioritize and manage multiple projects with differing timelines.
• Communication and business writing skills and the ability to curate relevant information from existing content.
• Strong experience with Microsoft Excel, Word, PowerPoint, and Outlook/email.
• Experience with remote working platforms such as Zoom or Microsoft Teams
• Accurate data reporting and administration with math acumen.
• Ability to balance multiple stakeholders through planning and aligning priorities.
• High sense of confidentiality.
• Good interpersonal skills and success working in a collaborative team environment.
• Strong written and verbal communication skills.
• Ability to professionally represent the organization externally.
• Strong donor and stakeholder service orientation.
• Ability to work occasional early mornings or late evenings with notice.