Data Analyst Manager (PROGRAM MANAGER I)

MD; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Personal Leave

Annual Leave

Sick Leave

Parental Leave

Holidays

Pension

Telework possible

Job summary

The Maryland Department of Human Services (DHS) seeks a Data Analyst Manager to lead data-driven governance and operational efficiency across the Division of Administration. You will transform raw data into actionable insights while ensuring fiscal and procedural integrity across units.

Responsibilities include strategy, monitoring, performance analysis, and coordinating audits to mitigate risk and improve overall department outcomes.

Qualifications

• Masters degree from an accredited college or university in Human Services, Social Work, Data Science or Business Administration.
• Four years of experience directing quality assurance frameworks and compliance initiatives with federal, state, and local mandates.

Responsibilities

• Provide strategies to enhance governance and reporting.
• Manage data collection, analysis, and reporting to show departmental health.
• Monitor program viability to ensure quality and customer experience.
• Oversee compliance with legislative and program mandates.
• Lead responses to audit findings with corrective action plans.

Skills

Data analysis

Performance monitoring

Strategic leadership

Education

Master's degree in Human Services, Social Work, Data Science or Business Administration

Tools

MDThink

CJAMS

OHEP

HMIS

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

19

LOCATION OF POSITION

Maryland Department of Human Services
Prince George's County Department of Social Services
9187 Central Avenue
Capitol Heights, MD. 20743

Main Purpose of Job

The Data Analyst Manager serves as a strategic leader within the Division of Administration, responsible for orchestrating the administrative and operational activities that drive organizational efficiency. The primary objective of this role is to transform raw departmental data into actionable insights while ensuring that all divisional units operate with fiscal and procedural integrity.

POSITION DUTIES

• Provide strategies to enhance governance and reporting.
• Manage the core functions of data collection, analysis, and reporting to provide a clear picture of departmental health.
• Monitor and report on program viability to ensure that services meet quality standards and provide superior customer experience.
• Oversee monitoring activities to guarantee full compliance with legislative and program mandates.
• Lead the department's response to audit findings, ensuring the swift and effective implementation of corrective action plans to mitigate risk.
• Coordinate audit and monitoring visits and conference calls.
• Oversee and monitor corrective action responses and implementation.
• Coordinate the process for discussing monitoring/audit findings and negotiating the formulation of recommendations to resolve issues and increase operating efficiency in accordance with Federal, State, County Agency, and other applicable policies.
• Analyze performance metrics to identify gaps and consult with leadership on strategies to enhance overall departmental outcomes.

MINIMUM QUALIFICATIONS

• Education: Masters Degree from an accredited college or university in Human Services, Social Work, Data Science or Business Administration.
• Experience: Four years of experience directing quality assurance frameworks and compliance initiatives to ensure continuous operational alignment with federal, state, and local regulatory mandates.

DESIRED OR PREFERRED QUALIFICATIONS

• Three (3) years of experience cleaning, validating and managing large, complex datasets while maintaining data accuracy and integrity, including work with state or human services data systems (such as MDThink, CJAMS, OHEP, or HMIS).
• Three (3) years of experience conducting quantitative and qualitative analysis, performance monitoring, or program evaluation within government or public sector programs, including translating complex trends into actionable insights for non-technical leadership and stakeholders.
• Three (3) years of experience directing quality assurance frameworks and compliance initiatives to ensure continuous operational alignment with federal, state, and local regulatory mandates.

SELECTION PROCESS

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

• Health insurance, dental, and vision plans offered at a low cost.
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.