Data Analyst

Fynora Ai; New York (NY); Remote; USD 90,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Data Analyst, where you will leverage your analytical skills to optimize AI models and enhance customer service. This role involves analyzing customer interactions, developing insightful dashboards, and collaborating with engineers to refine AI technologies. You will play a crucial part in driving data-driven strategies that improve business outcomes while working on cutting-edge AI projects. If you are passionate about data and eager to contribute to innovative solutions in customer engagement, this opportunity is perfect for you.

Benefits

Flexible work hours

Remote work options

Professional development opportunities

Collaborative work environment

Competitive salary and benefits

Qualifications

• 2+ years of experience in data analysis or AI performance optimization.
• Proficiency in SQL, Python, R, and data visualization tools.

Responsibilities

• Analyze customer interactions and AI performance for insights.
• Develop dashboards to track key performance metrics.

Skills

Data Analysis

Statistical Analysis

Problem-Solving

Communication Skills

Education

Bachelor's in Data Science

Master's in Data Science

Tools

SQL

Python

R

Tableau

Power BI

Looker

AWS

GCP

Azure

Job description

This range is provided by Fynora Ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $125,000.00/yr

About Us

We are an innovative digital service provider focused on developing AI-driven solutions to enhance customer service and sales development. Our mission is to revolutionize how businesses interact with customers using cutting-edge AI technology. We specialize in building AI-powered voice and chat agents that provide seamless, intelligent, and human-like interactions across multiple communication channels. Our solutions empower businesses to enhance customer engagement, streamline operations, and drive sales growth through state-of-the-art conversational AI.

We are seeking a talented Data Analyst to join our team and help drive insights, optimize AI models, and enhance customer service and sales performance through data-driven strategies.

Responsibilities

• Analyze customer interactions and AI performance to identify trends, insights, and areas for improvement.
• Collect, clean, and preprocess large datasets from AI-driven voice and chat interactions.
• Develop data visualization dashboards and reports to track key performance metrics.
• Work closely with AI engineers and developers to refine and optimize NLP and speech recognition models.
• Monitor and evaluate chatbot and voice agent accuracy, response effectiveness, and customer satisfaction metrics.
• Implement A/B testing strategies to improve AI-driven customer service and sales interactions.
• Provide actionable recommendations based on data analysis to improve AI efficiency and business outcomes.
• Stay up to date with the latest data analytics techniques, machine learning applications, and AI trends.

Requirements

• Bachelor’s or Master’s degree in data science, Statistics, Computer Science, or a related field.
• 2+ years of experience in data analysis, business intelligence, or AI performance optimization.
• Proficiency in SQL, Python, R, or other data analysis languages.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong understanding of statistical analysis, predictive modeling, and machine learning fundamentals.
• Familiarity with AI technologies, NLP models, and speech recognition systems.
• Experience working with cloud-based data platforms (AWS, GCP, Azure).
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication skills, with the ability to translate data insights into business strategies.

Nice-to-Have Skills

• Experience with customer service and sales data analytics.
• Knowledge of chatbot analytics and voice agent performance metrics.
• Understanding of reinforcement learning and AI-driven optimization techniques.
• Background in working with call center analytics and CRM data.

What We Offer

• Opportunity to work on cutting-edge AI and data analytics projects.
• Flexible work hours and remote work options.
• Competitive salary and benefits.
• Professional development and learning opportunities.
• A collaborative and innovative work environment.

How to Apply:

If you are passionate about data-driven AI solutions and want to help shape the future of customer service and sales interactions, we would love to hear from you! Please submit your resume, portfolio, and a brief cover letter detailing your experience and why you’d be a great fit for this role.

Join us in transforming AI-powered customer and sales experiences with data-driven insights!

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development